1. While signed out

Redeeming rewards while signed out is not possible. Rewards are only available to guests who have an account and have enrolled in the Loyalty program.

Steps	Expected results (Kiosk)	Expected results (RBI app)	Loyalty API usage (Kiosk)
Guest looks at the Kiosk screen	A page shows up inviting the guest to start an order	No action	No action
Guest touches the screen to start a new order	Guest is prompted to sign in	No action	No action
Guest decides to continue without signing in	Kiosk order screen show up: Guest can sign in at any time by using the scanner or touching a sign in button	No action	No action
Guest taps on the rewards tab Note: this step is only possible if the market has decided to allow showing rewards on the UI.	Guest sees a list of locked rewards. If a market has decided to not show rewards when users are signed out, the rewards tab would not be available in the Kiosk UI	No action	Query Sanity to Display Rewards in the Kiosk Listing Offers and Rewards for Kiosk UI
Guest chooses to add menu items instead, checks out and pays	Order number shows up on the screen Receipt is printed Note: (optional) guests would be shown the number of points they could have earned, and they are prompted to sign up for their next order	No action	No action

2. Authenticating with the Loyalty Code

In this scenario, guests do not pre-select any rewards and instead start their journey by scanning their Loyalty code at the POS. The guest in this scenario does a second scan to add a reward after the initial identification. The guest then adds a following reward from the Kiosk UI to the basket.

This scenario assumes that the market allows for multiple rewards to be redeemed in the same order

Steps	Expected results (Kiosk)	Expected results (RBI app)	Loyalty API usage (Kiosk)
Guest opens the Loyalty code page on the RBI app	N/A	Loyalty code page is displayed:	No action
Guest taps on the Kiosk screen to start a new order	Loyalty sign in page shows up on the Kiosk and scanner becomes active	N/A	No action
Guest scans the loyalty code or inputs 6 digit code in Kiosk	Kiosk authenticates the guest and shows the home page Scanner remains active	Guest receives a successful confirmation modal	Call the Identify endpoint, which will return the Loyalty User ID, loyalty points balance and a transaction ID
Guest opens an reward on the RBI app, chooses to redeem in restaurant	No action	Reward is added to the guest’s pre-selection A unique reward code is generated	No action
Guest either scans the reward’s QR code or inputs 6 digit code into Kiosk	Pre-selected reward(s) are shown on the Kiosk and guest has an option to customize	Modal is shown to guest confirming that the reward has been added to cart The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance at this moment Reward pre-selection is cleared	Keep track of the current basket contents including rewards Call the Identify endpoint again, which will create a new transaction ID and return selected reward(s) Void the previous transaction Wait for Void Confirmation
Guest customizes reward(s) at will and adds to basket	The reward(s) are incrementally added to the cart and does not replace any of the existing cart items Note: If a reward can’t be redeemed because the reward rules are not met, the Kiosk displays a modal to the guest explaining why the reward can’t be added to cart	No action	Call the Update endpoint with all of the Kiosk basket contents and a `status` of `PENDING`
On the Kiosk UI, navigates to the rewards page Note: this step is only possible if the market has decided to allow showing rewards on the UI.	Rewards are displayed	No action	Query Sanity to Display Rewards in the Kiosk Listing Offers and Rewards for Kiosk UI
Guest adds a reward to basket	Guest selects and adds reward to cart These reward(s) are incrementally added to the cart and do not replace any of the existing cart items	The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance in the app No modal is shown	Call the Update endpoint with all of the Kiosk basket contents and a `status` of `PENDING`
Guest removes a reward from basket	Guest removes a reward from Kiosk basket	The reward’s loyalty points is temporarily added back to the guest’s loyalty points balance in the app No modal is shown	Call the Update endpoint with all of the Kiosk basket contents and a `status` of `PENDING`
Guest goes to checkout screen	Guest sees list of all chosen items in basket Note: If an reward can’t be redeemed because the reward rules are not met, the Kiosk displays a modal to the guest explaining why the reward can’t be added to cart	No action	Call the Transaction Validate endpoint to verify that the current basket selection is valid Note that the call above may return errors. Please refer to Loyalty API - Error List for details.
Guest checks out and pays	Order number shows up on the screen Receipt is printed	Guest sees updated points balance	Call the Transaction Update endpoint with a `status` of `CLAIMED`

3. Using reward pre-selection

In this scenario, guests pre-select rewards on the RBI app and continue their journey in the Kiosk by scanning the generated code. Then they add another reward directly in the kiosk screen, and finally they remove one of the added rewards before checking out.

This scenario assumes that the market allows for multiple rewards to be redeemed in the same order

Steps	Expected results (Kiosk)	Expected results (RBI app)	Loyalty API usage (Kiosk)
Guest opens a reward on the RBI app	No action	Reward page is displayed:	No action
Guest taps “Redeem in Restaurant”	No action	Reward is added to the guest’s pre-selection A unique reward code is generated	No action
Guest taps on the Kiosk screen to start a new order	Loyalty sign in page shows up on the Kiosk and scanner becomes active	N/A	No action
Guest either scans the reward’s QR code or inputs 6 digit code into Kiosk	Pre-selected reward(s) are shown on the Kiosk and guest has an option to customize	Modal is shown to guest confirming that the reward has been added to cart The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance at this moment Reward pre-selection is cleared	Call the Identify endpoint, which will return the Loyalty User ID, a list of reward(s) pre-selected, loyalty points balance and a transaction ID
Guest opens a second reward on the RBI app, chooses to redeem in restaurant Note: the flow is exactly the same if the guest pre-selects multiple rewards.	No action	Only the second reward is added to the guest’s pre-selection A unique reward code is generated	No action
Guest either scans the second reward’s QR code or inputs 6 digit code into Kiosk	Pre-selected reward(s) are shown on the Kiosk and guest has an option to customize	Modal is shown to guest confirming that the reward has been added to cart The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance at this moment Reward pre-selection is cleared	Keep track of the current basket contents including rewards Call the Identify endpoint again, which will create a new transaction ID and return the selected reward(s) Void the previous transaction Wait for Void Confirmation
Guest customizes reward(s) at will and adds to basket	The reward(s) are incrementally added to the cart and does not replace any of the existing cart items Note: If a reward can’t be redeemed because the reward rules are not met, the Kiosk displays a modal to the guest explaining why the reward can’t be added to cart	No action	Call the Update endpoint with all of the Kiosk basket contents and a `status` of `PENDING`
On the Kiosk UI, navigates to the rewards page Note: this step is only possible if the market has decided to allow showing rewards on the UI.	Rewards are displayed	No action	Query Sanity to Display Rewards in the Kiosk Listing Offers and Rewards for Kiosk UI
Guest adds a reward to basket	Guest selects and adds reward to cart These reward(s) are incrementally added to the cart and do not replace any of the existing cart items	The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance in the app No modal is shown	Call the Update endpoint with all of the Kiosk basket contents and a `status` of `PENDING`
Guest removes first reward from order	Guest removes the first reward from the Kiosk cart Basket is updated accordingly	Guest sees the first reward’s loyalty points returned to their loyalty points balance in the app No modal is shown	Call the Update endpoint with all of the Kiosk basket contents and a `status` of `PENDING`
Guest goes to checkout screen	Guest sees list of all chosen items in basket Note: If an reward can’t be redeemed because the reward rules are not met, the Kiosk displays a modal to the guest explaining why the reward can’t be added to cart	No action	Call the Transaction Validate endpoint to verify that the current basket selection is valid Note that the call above may return errors. Please refer to Loyalty API - Error List for details.
Guest checks out and pays	Order number shows up on the screen Receipt is printed	Guest sees updated points balance	Call the Transaction Update endpoint with a `status` of `CLAIMED`

4. Limit one reward per purchase

This scenario only happens if the market has decided to limit redemption of one reward per purchase. This is currently the case in PLK ES and BK ES for example.

Steps	Expected results (Kiosk)	Expected results (RBI app)	Loyalty API usage (Kiosk)
Guest opens a reward on the RBI app	No action	Reward page is displayed:	No action
Guest taps “Redeem in Restaurant”	No action	Reward is added to the guest’s pre-selection A unique reward code is generated	No action
Guest taps on the Kiosk screen to start a new order	Loyalty sign in page shows up on the Kiosk and scanner becomes active	N/A	No action
Guest either scans the reward’s QR code or inputs 6 digit code into Kiosk Note: the pre-selected reward(s) will show in the Kiosk screen after scanning with an option for the user to customize it	Reward(s) are shown on the Kiosk and guest has an option to customize	Modal is shown to guest confirming that the reward has been added to cart The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance at this moment Reward pre-selection is cleared	Call the Identify endpoint, which will return the Loyalty User ID, the pre-selected reward, the loyalty points balance and a transaction ID
Guest customizes reward at will and adds to basket	This reward is incrementally added to the cart and does not replace any of the existing cart items Note: If a reward can’t be redeemed because the reward rules are not met, the Kiosk displays a modal to the guest explaining why the reward can’t be added to cart	No action	Call the Transaction Validate endpoint to verify that the current basket selection is valid Note that the call above may return errors. Please refer to Loyalty API - Error List for details.
Guest opens a second Reward on the RBI app, chooses to redeem in restaurant	No action	User will see modal in the app letting user know, user can only add 1 reward per order and prompting user to replace reward in basket with newly selected reward	No action
Guest taps Replace	No action	New Reward is added to the guest’s pre-selection and the old reward is removed from pre-selection cart	No action
Guest either scans the reward’s QR code, or tells the 6 digit code to the cashier	New reward replaces the previous selected reward in the POS basket Other items in the POS basket are not removed or replaced	Modal is shown to guest confirming that the reward has been added to the POS basket The replaced reward’s loyalty points are returned to user balance The new reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance Loyalty points that will be accrued after the order will not be added to the guest’s loyalty points balance at this stage Reward pre-selection is cleared	Keep track of the current basket contents including the past scanned reward Call the Identify endpoint again, which will create a new transaction ID with the new reward Void the previous transaction Wait for Void Confirmation Replace the previous reward in the basket with the new reward Call the Update endpoint with all of the Kiosk basket contents and a `status` of `PENDING`
On the Kiosk UI, navigates to the rewards page Note: this step is only possible if the market has decided to allow showing rewards on the UI.	Rewards are displayed	No action	Query Sanity to Display Rewards in the Kiosk Listing Offers and Rewards for Kiosk UI
Guests selects reward in Kiosk screen	Guest sees message in the Kiosk letting user know, user can only add 1 reward per order and prompting user to replace reward in basket with newly selected reward	No action	No action
Guest clicks on Replace reward	New reward replaces the previous selected reward in the Kiosk basket Other items in the Kiosk basket are not removed or replaced	The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance in the app No modal is shown	Call the Update endpoint with all of the Kiosk basket contents and a `status` of `PENDING`
Guest goes to checkout screen	Guest sees list of all chosen items in basket Note: If an reward can’t be redeemed because the reward rules are not met, the Kiosk displays a modal to the guest explaining why the reward can’t be added to cart	No action	Call the Transaction Validate endpoint to verify that the current basket selection is valid Note that the call above may return errors. Please refer to Loyalty API - Error List for details.
Guest finalizes the order and pays at Kiosk	Kiosk prints receipt with points earned & points balance	Guest sees updated points balance	Call the Transaction Update endpoint with a `status` of `CLAIMED`

Next: Kiosk - Edge Cases

Kiosk - Redeem Rewards

1. While signed out

2. Authenticating with the Loyalty Code

3. Using reward pre-selection

4. Limit one reward per purchase