🛠️ Potential Solutions

Enhance existing search input to accept and search by loyalty ID, and communicate with loyalty service to get the consumer information.

✅ Proposed Solution

• Enhance the existent search bar inside the home screen to accept the loyalty id.

  • For that, it can be added a new line to indicate the new type of data (loyalty id) and a new validation to the input that will expect the LoyaltyId(UUID) format.

• Enhance admin app to consume the loyaltyId and communicate to loyalty API.

  • For that, it can be created a new method in AdminApp to communicate with Intl Loyalty Middleware service. This method will receive the loyaltyId and country and will return the specific loyalty user attributes, cognitoID(User ID) and email.

This idea is validated in this POC

How to get input data?

Since loyaltyId information are stored in distributed tables per country. Loyalty Middleware API requires country as part of the inputs. For that, proposed solution intends to pass the operator country using the following logic. Go through operators user groups and check by the <country>-admin groups.

Based on that, admin-app needs to provide this country as part of the inputs.

What if there are more than 1 country?

Then admin-app needs execute one query per country and stop the search once it finds a customer. E.g.: In Iberia region (euw3) there are only 2 countries ( Portugal and Spain). Since it’s a support tool with few operators, no issues with performance is expected.

 Detailed solution

Schemas/Customer

• Update the Query with the new method customerByLoyaltyId and update graphQl queries

  

• Create a new method customerByLoyaltyId inside the Query resolvers section (with the same signature and name of query above)

  

  and this is the loyalty response

  {
    "createdAt": "string",
    "id": "string",
    "name": "string",
    "updatedAt": "string",
    "clientUserId": "string",
    "dateOfBirth": "string",
    "email": "string",
    "emailVerified": true,
    "expirationBuckets": [
      {
        "expirationDate": "string",
        "pointsToExpire": 0
      }
    ],
    "loyaltyTier": {
      "loyaltyTierExpiryDate": "string",
      "loyaltyTierKey": "Tier_1",
      "pointsEarnedInTimeConstraint": 0,
      "startAt": "string"
    },
    "metadata": {
      "additionalProp1": "string",
      "additionalProp2": "string",
      "additionalProp3": "string"
    },
    "offerRedemptionAvailability": {
      "availableAfter": "string",
      "transactionId": "string"
    },
    "phoneNumber": "string",
    "phoneVerified": true,
    "points": 0,
    "pointsEarningDisabled": true,
    "pointsExpiryDateKey": "string"
  }

  • To get the User from Loyalty service, can be used this provider

  

queries/customers

Create a new query inside the customers queries

hooks/use-universal-search

Create a use query for consume the customerByLoyaltyId

Add on the map section the new query

universal-search/searchInstructions

Add new descriptions to this list for loyalty id

The text for loyaltyId already exist in Lokalize, avoiding the necessity of create a new string text.

⚠️Potential Challenges

Not applicable

💰 Cost

Not applicable

🎛️ Configuration

Operators needs to be assigned to <country>-admin user groups.

📈 Metrics

🗓️ Delivery Plan

🧑‍🚒 QA Plan

⚠️ Call-outs

No call-outs