Contents

Intent

Insert here

The DRI for this discovery activity is [Person]

Discovery Plan

0️⃣ Kick off

Milestone

Output

Owner

Approver(s)

Reviewer(s)

Status

Problem defined

Opportunity template, sections Context, Problem Statements and Expected Outcomes

NOT STARTED IN PROGRESS

DONE

Stakeholders informed

Kick off meeting

1️⃣ Discover

Opportunity/problem ticket

IREQ-285 - Getting issue details... STATUS

Milestone	Output	Owner	Approver(s)	Reviewer(s)	Status
Stakeholders interviewed	List of stakeholder requirements
Franchisees interviewed	List of FZ requirements
Existing metrics understood	Report with current values for main KPI's (input to next milestone)
Success metrics defined	List of success metrics Targets to aim for Definition of how each metric will be measured
Run usability testing on existing solution	Proposed changes to the design
User interviews
Online surveys
Desk research
Competitor landscape
Persona mapping
User journey (use cases) mapping

2️⃣ Define

Opportunity/problem consolidation documentation

[Insert here Confluence page on opportunity findings consolidation]

Milestone	Output	Owner	Approver(s)	Reviewer(s)	Status
Problem consolidation	Opportunity template: insights section and any others that may be relevant
Approach review and stakeholder validation

3️⃣ Develop

Note: the term “Develop” refers specifically to the production of solution design artefacts. There will be no software development in this phase.

List of solutions & designs

[Insert here Confluence page on solutions tested or figma designs]

Milestone	Output	Owner	Approver(s)	Reviewer(s)	Status
Ideation & wireframing	High-level user flows High or low fidelity wireframes
Design & prototype	Figma happy path screen flows Figma prototype (if needed)
User testing	Report with findings and insights Changes recommendations
Design review with stakeholders and franchisees	Approval for final happy path screen flows

4️⃣ Deliver

Note: the term “Deliver” refers specifically to the delivery of solution design artefacts. There will be no software development in this phase.

Solution Description

[Insert here the same solutions page if applicable]

Milestone	Output	Owner	Approver(s)	Reviewer(s)	Status
Feature (MVP) agreement					NOT STARTED
Tech solutioning review					NOT STARTED
Development Handoff					NOT STARTED
Analytics tagging					NOT STARTED
User story breakdown					NOT STARTED

Documents

Ideally (not mandatory) we should use the same Opportunity and Solution templates that we use for Delivery.

[Discovery Plan] Name