Highlights
Phone Number Authentication: During the Sign In or Sign Un flow, it is possible to user the Phone Number to receive the OTP Code and continue User Journey.
Search by Phone Number: Customer Service Team can user the Guest’s Phone Number to search the Guest Account and Orders within Support Tool.
Applications
Guest Application (Web/iOS/Android)
Phone number authentication
This feature allows guests to register and sign in to the web and app via a phone number. If guests choose to authenticate with a phone number, they follow a similar journey as the guests who authenticate with an email:
enter the phone number
verify ownership of the phone number via a 6 digit code they receive via SMS.
An SMS provider is required to deliver SMS messages to customers, at an additional cost.
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Support Tool
Ability to search for customers via their phone number
