CONTEXT
A recurring problem for RBI is the cancellation of orders due to user errors, such as:
Fake orders
Customer not at the delivery location
Incorrect address
Payment issues
This situation worsens when the customer chooses to pay at the time of delivery. In these cases, if the order is not delivered, the customer does not make the payment, resulting in a loss for RBI, which loses both the product and the driver's delivery time.
IMPLEMENTED SOLUTIONS
To minimize these problems, some solutions have been developed based on three rules.
When activated, these rules will prevent the customer from making physical payments (cash or voucher):
First Purchase: For the customer's first delivery order, there will be a limit of value for physical payments.
Second Purchase Onwards: From the second purchase onwards, the customer will have a limit of value for physical payments.
Cancellation History: If the last “Home Delivery” order was canceled for any of the mentioned reasons and the chosen payment method was physical payment, the customer will not be able to pay in physical payments (cash, voucher) for the next delivery order.
Use-Cases
We configured the following rules on FZ-Portal (the three rules are configured):
First Purchase: $60.00
Second Purchase Onwards: $88.00
Prevent repeated failures with physical methods: Active
FZ-Portal Rules | Cart Values | Payment Methods |
|---|---|---|
First Purchase: $60.00  | Value less than the rule limit  | All options  |
First Purchase: $60.00 | Value greater than the rule limit  | Only online payments  |
Second Purchase Onwards: $88.00  | Value less than the rule limit | All options |
Second Purchase Onwards: $88.00  | Value greater than the rule limit  | Only online Payments |
Prevent repeated failures with physical methods: Active  | Last delivery order Ok  | All Options |
Prevent repeated failures with physical methods: Active  | Last delivery order canceled with Fake Order cause  | Only online Payments |
Database
The value of these rules is saved on Sanity. More details here.
FZ-Portal (DOP)
To change this information, we need to use the FZ-Portal. More details here.
Feature Flag
Intl Tech - Guest App (Whitelabel)
enable-cash-limitation
FZ Portal (DOP)
enable-cash-limitation