Error Messages
Paycomet | Key | Description | Modal Title | Modal Message | Modal CTA | Screen |
|---|---|---|---|---|---|---|
100 |
| Expired Card - | “Expired Card” | “Your card has expired. Please change your payment method in order to complete the transaction.” | “Change Payment Method” |
|
102 |
| Operation not allowed for the credit card type | “Payment Declined” | “Your card does not support this payment type at the moment. Please, contact your bank or try another payment method.” | "Change Payment Method” |
|
105 |
| Insufficient Credit to make charge - Represents an error when the card does not have enough funds in order to perform the payment | “Payment Failed” | “Your payment couldn't be processed due to an issue with your payment method. Please review your payment method or choose a different one to complete your purchase.” | “Change Payment Method” |
|
111 |
| The payment transaction was rejected because the user informed an invalid card CVV. | “Payment Declined" | “The payment transaction was declined. Please check the card name, card number, CVV, expire date and try again.” | "Review Card Details” |
|
115 |
| The payment transaction was rejected because card issuer could not validate card owner's identity. | “Payment Declined" | “The transaction was rejected because the card issuer could not verify the cardholder's identity. Try again and authorize the transaction with the card issuer in order to proceed” | "Go Back and Try Again” |
|
127, and 1038 |
|
| “Payment Failed" | “Something went wrong with this payment. Please go back and try again.” | “Go Back and Try Again” |
|
130 |
| Represents an error related to credit/debit card transactions. | “Payment Declined" | “Your card does not support this payment type at the moment. Please, contact your bank or try another payment method." | "Change Payment Method” |
|
137, 1417, and 1425 |
| Invalid Card - Represents an error when the card declined for various reasons
| “Payment Declined” | “You card was declined by the issuer. Please, change your payment method and try again.” | “Change Payment Method” |
|
141 |
| Zero or Invalid Quantity - Represents an error when the amount is zero or not valid | “Payment Failed” | “Something went wrong with this payment. Please go back and try again.” | “Go Back and Try Again” |
|
142, 1425, 1342 |
| Represents an error when the operation was cancelled.
142: Operation cancelled
| Purchase cancelled | Your purchase has been successfully cancelled. | Go back to checkout | |
143 |
| Authentication error - Represents errors related to security and authentication within the payment system. | “Payment Failed” | “Something went wrong with this payment. Please go back and try again.” | “Go Back and Try Again” |
|
195 |
| Requires SCA Authentication - Represents an error a Strong Customer Authentication error. SCA (Strong Customer Authentication) is a requirement of the European directive PSD2 (Revised Payment Services Directive) aimed at enhancing the security of online financial transactions | “Payment Declined" | “Something went wrong with this payment. Please go back and try again.” | “Go Back” |
|
500, 513, 514, 515, 516, 517, 518, 519, 520, 521, 522, 523, 524, 525, 526, 535, 549 and 1099 |
| General, unspecified payment error. | “Payment Failed” | “Something went wrong with this payment. Please go back and try again.” | “Go Back and Try Again” | |
506 |
| Invalid Confirmation Data - Represents an error when confirmation data is not valid | “Payment Failed” | “It seems the system could not validate the data entered. Please go back and try again.” | “Go Back and Try Again” |
|
555 |
| Represents an error when could not find the previous operation | “Payment Failed” | “Something went wrong with this payment. Please go back and try again.” | “Go Back and Try Again” |  |
569 |
| Operation Rejected (Denied by the issuer) - Represents an error when the operation cannot be performed | “Payment Declined” | “Your payment was declined by your card issuer. Please select another payment method in order to proceed.” | "Change Payment Method” |
|
1019 |
| Request Timed Out - Represents an error when there is a timeout | “Request Timed Out” | “Looks like the server is taking to long to respond, please try again.” | “Go Back and Try Again” |
|
1026 |
| Duplicate external reference - Represents an error when there is a duplicated external reference | “Duplicated Payment” | “Duplicate transaction detected. It seems this payment has already been processed. Please check your order history or try again in a moment.” | “Go Back” |
|
1185, 1186, 1187, 1188, 1189, 1190, 1191 |
|
| “Payment Declined" | “Your payment was declined due to security reasons. Please review your order and try again.” | "Go Back” |  |
1192 |
| Represents an error when the user's IP address is not from an allowed country. Ex.: Iberia payments only allowed from Spain and Portugal. | “Payment Declined" | “It seems you're connecting from a different country, and we're unable to process your order. ” | "Go Back” |
|
1194 |
| Card Brand not allowed - Represents an error when the card type (type/brand/etc.) is not allowed for this transaction | “Payment Failed” | “It seems the card type you're using is not supported. Please return and select a different payment method to complete your transaction.” | “Change Payment Method” |
|
1196 |
| Authorization from different country than card issuer, not allowed | “Payment Declined” | “Unfortunately, payments from different country than card issuer are not allowed on this platform. Please use a card issued in the same country or change your payment method.” | “Change Payment Method” |
|
1197 |
| Represents an error when the card / issuing bank country is not allowed for the transaction | “Payment Declined” | “Unfortunately, payments from different country than card issuer are not allowed on this platform. Please use a card issued in the same country or change your payment method.” | “Change Payment Method” |  |
1202 |
| Represents an error when the number of failed attempts from the same user has been exceeded. | “Order Attempts Exceeded" | “You have exceeded the number of attempts to place an order. Please try again in X minutes.” (30min for Paycomet) | "Go Back and Try Again Later” |
 |
1254 |
| Attempt to process a secure payment, and the card does not allow it. - Represents an error when there is a commerce with secure cardholder and cardholder without secure purchase key | “Payment Failed” | “The payment couldn’t be processed because your card doesn’t support secure authentication methods. Please go back and try another payment method.” | “Change Payment Method” |
|
1326 |
| Represents errors generated when a transaction is suspected of being fraudulent. This class extends `ExternalError` to encapsulate fraud-related issues, including abnormal user behavior, suspicious transaction patterns, and other indicators of potential fraud. It is designed to aid in the identification and management of transactions that may pose a risk to the payment system | “Payment Declined” | “Your payment was declined due to security reasons. Please select a new payment method and try again.” | "Change Payment Method” |
|
1327 |
| Denied by security reasons - Represents an error when the 3DS Challenge failed | “Payment Declined" | “Your payment was declined due to security reasons. Please select a new payment method and try again.” | "Change Payment Method” |
|
1367 |
| Represents an error when In-Flight offline payments are rejected. An example of occurrence is when the same card has several payments in "flight" at the time and one is finalized, the rest might be denied. | “Payment Failed” | “Sorry, we are unable to process this payment. Please verify the payment in your bank platform or use another payment method.” | "Go Back and Try Again” |
|
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