🧐 Context

The current DOP platform currently lacks a streamlined way to manage disabled products across its global Markets, leading to prolonged periods of product unavailability and subsequent sales losses.

Store Managers disable products for various operational reasons (stock shortages, equipment maintenance, etc.), but these products often remain disabled because there is no automated reminder or reactivation process in place. This issue was previously managed by the Iberia Operations Team, who would proactively check for disabled products.

With the current migration to the Whitelabel Platform, this manual process is not reliable anymore and consequently, products remain disabled for longer periods than necessary, impacting both user experience and business performance. Customers experience frustration when their desired products are consistently unavailable, leading to decreased retention rates and lost revenue opportunities.

To address this, we propose an enhancement to the DOP system, allowing for better auditing and management of product availability. This includes the ability to schedule product disablement and automatic reactivation, as well as providing comprehensive reports on the status of disabled products.

🛠️ Potential Solutions

✅ Proposed Solution

📈 Metrics

🧑‍🚒 QA Plan

⚠️ Call-outs