Contents

Overview

The online ordering flow of offers happen when guests order an offer in the app or website. Guests can either order ahead to pickup the offer in the restaurant or order in the restaurant with app or web. The offer(s) can be ordered in a pickup order, delivery order, drive thru order, dine in order, or table service order depending on the service modes available in each market.

How does the flow work?

• Guest downloads the app or access it in the web

• Guest created an account (in markets that have guest checkout available this step can be skipped)

• Guest chooses the restaurant they would like to order

• Guest chooses offer(s)

• Guest checks out and pays for order online

Example: Guest uses Burger King app to place drive-thru order in advance

Guest places drive thru order in advance in the app

Guest shows receipt and picks up the order at the drive thru lane