Contents

Overview

When guests place orders online via the app or website, these are converted into different “service modes” by the restaurant, as follows:

• Pick up, i.e. the guest places the order, collects it at the restaurant and takes it away (also known as “collection” in some markets);

• Dine in, i.e. the guest places the order, collects it and eats at the restaurant;

• Drive-thru, i.e. the guest places the order from their car and collects it at a drive through lane;

• Table service, i.e. the guest places the order while sitting in the restaurant, to have it served at their table;

• Delivery, i.e. the guest places the order to be delivered at their choice of address.

For the purposes of online ordering:

• Pick up and dine in are handled in the same way (i.e. one flow)

• Table service is not available in any International market and is not covered by this document

The purpose of this document is to cover the pick-up + dine in, drive-thru and delivery flows.

Pick-up flow

Delivery flow

Drive-thru flow

Steps	Examples
Guest downloads the app or access it in the web Guest created an account (in markets that have guest checkout available this step can be skipped) Guest chooses the restaurant they would like to order Guest chooses offer(s) Guest checks out and pays for drive-thru online order	Screen Recording 2024-08-05 at 10.10.59 AM.mov
After placing the order in the app, guest picks up the order at the drive thru lane