Applications

Guest Application (Web/iOS/Android)

OTP timer

If enabled, a 1 minute countdown timer will be shown on the OTP input screen, before a customer can request the same code to be resent or a new code to be sent to them.

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If disabled, or at the end of the countdown, the “Resend Code” and “Send New Code” options become active.

The intentions of this feature are:

• To reduce customer frustration, waiting to receive the OTP code;

• To reduce customer frustration from invalidating codes (by requesting too many) and entering the incorrect OTP code.

More details are available here https://rbictg.atlassian.net/wiki/spaces/FTR/pages/4619108433

Digital Operations Portal

User Change History Audit Trail

• The Digital Operations Portal now offers a capability to provide the audit trail for pricing and availability changes done by a given user. This capability aims to support franchisees for compliance and audit-related reporting requirements, and help troubleshoot potential issues. An overview of the capability could be seen below. The data retention period for the history of changes is 181 days.

• Read further about the User Management capabilities of the DOP in the Franchisee Knowledge Base.

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