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Rewards - In Restaurant Ordering Flow

Rewards - In Restaurant Ordering Flow

Owned by Lopes da Costa, Valentina
Last updated: Aug 21, 2024
2 min read

Contents

Overview

The in restaurant ordering flow happens when guests arrive to the restaurant and would like to use a reward. Rewards can be added to the guest’s basket when placing a dine-in, table service or takeaway order placed at the Kiosk or front counter (POS), or a drive-thru order placed at the POS. Guests must be signed in to their loyalty account to access rewards.

There are two ways to add rewards to a guest’s basket:

  1. By using the POS or Kiosk user interface, when the POS/Kiosk have the ability to list rewards

  2. By selecting the reward(s) in the RBI app and entering or scanning the reward code in a POS or Kiosk.

Ordering Flow (user signed in)

Steps

Examples

Steps

Examples

  • Guest downloads the app or opens the web app on their device’s browser

  • Guest creates an account

  • Guest either:

    • Chooses a reward(s) and clicks on “Redeem In Restaurant” OR

    • Accesses the “My Code” page to access their loyalty code (only available if Loyalty has been activated)

  • Guest goes to a Kiosk or Cashier at the front counter or at drive thru and scans / inputs their loyalty code

  • Guest adds other items to the cart and checks out in the Kiosk or Cashier at the front counter or at the drive-thru

  • At the Kiosk, guest sees page to sign in to loyalty by scanning or inputting loyalty code

  • Once guest scans or inputs loyalty code, guest receives a successful confirmation modal in the app

  • Guest adds other menu items in the kiosk to the cart

Note: scanning in a POS or Kiosk support offers and rewards only. Regular menu items cannot be scanned.

  • Guest checks out and pays for order at the kiosk

  • If Loyalty is active, guest sees updated loyalty points in the app

 

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