Overview

Reward redeemable for $ and loyalty points allow guests to spend money (e.g. euros, dollars, pounds) and loyalty points to use the reward. This feature works independent of currency. This gives the guest the impression they are paying less given they are also using loyalty points to redeem the reward. With this functionality we hope to improve average check, sales and engagement of the loyalty program.

How does it work?

Events

No events are changed or added with this work. All Reward events still apply to Reward redeemable for money spent and loyalty points. Please refer to all Reward events here: https://rbictg.atlassian.net/wiki/spaces/COG/pages/4041605275/Loyalty+Offers+Events+Conversion#Rewards

How is it configured?

Sanity

Create a new Reward: https://rbictg.atlassian.net/wiki/spaces/COG/pages/3445949004/Loyalty+Rewards#How-to-Create-a-New-Reward%3F
Under Rule add a new rule called Reward Price

Then add the reward price in cents that the customer will need to pay at the end of the order for that reward. Then, click Publish

In the example below, the reward price will refer to $3 in your markets' currency.

Now in the Reward document you will see your Discount added below Incentives

Next, in the Reward document navigate to Vendor Configs. Open the dropdown and click on the dropdown of POS vendor you would like to set the PLU to (in this case it will be Partner )

Click on the Partner dropdown and input PLU Type as Constantplu. Below Constant PLU field add the PLU of the original menu item that will be discounted.

The PLU added here needs to be the same PLU of the product that was added to the Discount document. When the POS vendor receives the original product PLU, they will discount it.

Please align with your POS vendor on the PLU logic here. Other POS vendors have a single PLU to detect a 50% discount on the product price.

Setting up a Reward that Discounts the Order Cart

Create a new Reward: https://rbictg.atlassian.net/wiki/spaces/COG/pages/3445949004/Loyalty+Rewards#How-to-Create-a-New-Reward%3F
Under mechanics add a new Discount under Incentives

Then add the discount value (a number from 1 to 100) and add the type of the discount (either Percentage or Amount). Leave the field Apply the discount to a Product empty and click Publish

Now in the Reward document you will see your Discount added below Incentives

Next, in the Reward document navigate to Vendor Configs. Open the dropdown and click on the dropdown of POS vendor you would like to set the PLU to (in this case it will be Partner )

Click on the Partner dropdown and input PLU Type as Ignore.

When the this field is set to Ignore , the POS vendor will receive the discount amount to apply to total cart price and will do the discounting calculation.

Please align with your POS vendor on the PLU logic here. Other POS vendors can have a single PLU to detect a 50% discount on the full cart.

Reward redeemable for $ + loyalty points