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Contents
Overview
When guests place orders online via the app or website, these are converted into different “service modes” by the restaurant, as follows:
Pick up, i.e. the guest places the order, collects it at the restaurant and takes it away (also known as “collection” or “take away” in some markets);
Dine in, i.e. the guest places the order, collects it and eats at the restaurant;
Drive-thru, i.e. the guest places the order from their car and collects it at a drive through lane;
Table service, i.e. the guest places the order while sitting in the restaurant, to have it served at their table;
Delivery, i.e. the guest places the order to be delivered at their choice of address.
The purpose of this document is to cover all of these flows. Note that, for the purposes of online ordering, pick up and dine in are handled with a single flow.
Pick-up (and Dine-In)
Steps | Examples |
|---|
Guest downloads the app or access it in the web Guest created an account (in markets that have guest checkout available this step can be skipped) Guest chooses the restaurant they would like to order Guest chooses offer(s) Guest checks out and pays for pick-up online order
| Screen Recording 2024-08-09 at 3.36.00 PM.mov |
When guest arrives at the restaurant, guest clicks the button “I'm Here” Then when the order is ready, guest picks up the order at the front counter of the restaurant
|  |
Delivery
Steps | Examples |
|---|
Guest downloads the app or access it in the web Guest created an account (in markets that have guest checkout available this step can be skipped) Guest inputs their Delivery address Guest chooses offer(s) Guest checks out and pays for delivery order
| Screen Recording 2024-08-09 at 3.39.52 PM.mov |
|  |
Drive-thru
Steps | Examples |
|---|
Guest downloads the app or access it in the web Guest created an account (in markets that have guest checkout available this step can be skipped) Guest chooses the restaurant they would like to order Guest chooses offer(s) Guest checks out and pays for drive-thru online order
| Screen Recording 2024-08-05 at 10.10.59 AM.mov |
|  |
Table service
TBC