Guest opens the Loyalty code page on the RBI app

• N/A

• Loyalty code page is displayed:

  

• No action

Cashier is prompted to add a loyalty code

• Cashier asked if guest is a loyalty member:

• No action

• No action

Guest either scans the loyalty code, or tells the 6 digit code to the cashier

• If guest does not scan the QR code, cashier can enter the 6 digit Loyalty code:

• Either by scanning or entering the code, POS confirms successful identification:

• Guest receives a successful confirmation modal

• Call the Identify endpoint, which will return the Loyalty User ID, loyalty points balance and a transaction ID

Guest opens an reward on the RBI app in a different device, using a different user, and chooses to redeem in restaurant

• No action

• Reward of is added to the guest’s pre-selection (on the second device)

  

• A unique reward code is generated

• No action

Guest (on their second device) either scans the reward’s QR code, or tells the 6 digit code to the cashier

• Error modal shows in the POS, letting the cashier know that the last scan was made using a different user account

• Contents of the second scan are not added to the guest’s basket (so the current basket remains unchanged)

• The second scan is cancelled/voided

• Initial order can continue normally

• Modal is shown to the second user confirming that the offer has been added to cart

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance

• Loyalty points that will be accrued after the order will not be added to the guest’s loyalty points balance at this stage

• Reward pre-selection is cleared

• A few seconds later, the loyalty points are returned to the second user

• Keep track of the current basket contents including rewards

• Call the Identify endpoint again, and wait for the response

• The new transaction will come with a different loyaltyId

• Check the Loyalty ID of this transaction does not match Loyalty ID of previous transaction

• Void this second transaction

• Keep the current basket open with previous transaction

Guest opens a reward on the RBI app

• No action

• Reward page is displayed:

  

• No action

Guest taps “Redeem in Restaurant”

• No action

• Reward is added to the guest’s pre-selection

  

• A unique reward code is generated

• No action

Cashier is prompted whether the Guest has loyalty, and confirms

• Cashier asked if guest is a loyalty member and clicks on “Ok”

• No action

• No action

Guest either scans the reward code, or tells the 6 digit code to the cashier

• Either by scanning or entering the code, POS confirms successful identification (since the reward code also identifies the Loyalty user):

• Reward is added to POS cart

• Guest receives a successful confirmation modal

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance

• Loyalty points that will be accrued after the order will not be added to the guest’s loyalty points balance at this stage

• Reward pre-selection is cleared

• Call the Identify endpoint, which will create a new transaction ID and return selected reward(s)

Cashier adds reward to basket

• Added incrementally

• No action

• Call the Transaction Validate endpoint to verify that the current basket selection is valid

• Note that the call above may return errors. Please refer to Loyalty API - Error List for details.

Cashier attempts to finalize the order but there is a payment failure and order is not completed

• Order at the POS is cancelled

• A few seconds later, the loyalty points of the pre-selected reward are returned to the guest

• Call the Void endpoint to cancel the order

Guest opens an offer on the RBI app

• N/A

• Offer page is displayed:

• No action

Guest taps “Use at restaurant”

• N/A

• Offer is added to the guest’s pre-selection

• A unique offer code is generated

• No action

Cashier is prompted whether the Guest has loyalty, and confirms

• Cashier asked if guest is a loyalty member and clicks on “Ok”

• No action

• No action

Guest either scans the offer code, or tells the 6 digit code to the cashier

• Either by scanning or entering the code, POS confirms successful identification (since the offer code also identifies the Loyalty user):

• Offer is added to POS cart

  

• Guest receives a successful confirmation modal

•  Offer pre-selection is cleared

• Call the Identify endpoint, which will return the Loyalty User ID, a list of offer(s) pre-selected, loyalty points balance and a transaction ID

Guest opens a second offer on the RBI app, chooses to redeem in restaurant

• No action

• Only the second offer is added to the guest’s pre-selection

• A unique offer code is generated

• No action

Guest either scans the offer’s QR code, or tells the 6 digit code to the cashier

• Either by scanning or entering the code, POS confirms successful identification:

• These offer(s) are incrementally added to the cart and do not replace any of the existing cart items

• Modal is shown to guest confirming that the offer has been added to cart

• Loyalty points balance is not updated, since the guest is scanning an offer

• Offer pre-selection is cleared

• Keep track of the current basket contents including offers

• Void the previous transaction

• Call the Identify endpoint again, which will create a new transaction ID and selected offers

• Update the basket with the offers returned

Cashier adds offer to basket

• Added incrementally

• No action

• Call the Transaction Validate endpoint to verify that the current basket selection is valid

• Note that the call above may return errors. Please refer to Loyalty API - Error List for details.

Cashier checks out and pays

• POS prints receipt

• Guest does NOT sees updated points balance

• Points do not change from before and after the order was placed

• Call the Transaction Update endpoint with a status of CLAIMED to complete the order

• After this call it is not possible to modify the loyalty transaction anymore

• Once this transaction is CLAIMED no Loyalty points are updated in the user’s balance

Guest opens an offer on the RBI app

• N/A

• Reward page is displayed:

  

• No action

Guest taps “Redeem In restaurant”

• N/A

• Reward is added to the guest’s pre-selection

• A unique Reward code is generated

  

• No action

Cashier taps on the POS screen and scans the reward’s QR code or inputs the guest’s 6 digit code into POS

• Cashier sees pop up in POS letting user know loyalty is not supported in this store and that the guest will not gain/burn any loyalty points with this order

• Nothing changes on order / cart that was gathered in the POS

• Modal is shown to guest informing that this store does not participate in the loyalty program and no loyalty points will be earned

• Call the Identify endpoint, which will return the Loyalty User ID, a list of Reward(s) pre-selected, loyalty points balance and a transaction ID

• The POS vendor will know this store does not have Loyalty enabled and show error message to let cashier know the guest cannot redeem rewards

• If a transaction is sent with a reward in cart for a store that does not have in-store loyalty, the Loyalty APIs will return an error

Guest opens Loyalty Code on the RBI app

• N/A

• Not

Cashier taps on the POS screen and scans the reward’s QR code or inputs the guest’s 6 digit code into POS

• Cashier sees pop up in POS letting user know loyalty is not supported in this store and that the guest will not gain/burn any loyalty points with this order

• Nothing changes on order / cart that was gathered in the POS

• Modal is not shown to guest

• Call the Identify endpoint, which will return the Loyalty User ID, loyalty points balance and a transaction ID

• The POS vendor will know this store does not have Loyalty enabled and show an error message to let users know that they won’t earn points with this transaction (e.g. e.g. ‘Thanks for scanning your MyBK code! Unfortunately this restaurant does not support loyalty yet so you won’t earn points with this transaction.’).