Loyalty Testing In-Store 27/11

Mein Reward Marketing Tile is not aligned with other menu marketing tiles height in the Kiosk Homepage

Tillster

• Tillster team to fix

400 Reward text and Icon is overflowing the Reward tile only in German version in the Kiosk

Tillster

• Tillster to fix

Whitelist Loyalty API URL in all restaurants

• We found issue that URL was not whitelisted in store, which blocked all the Loyalty Transactions

• Ollie (BK DE)

• Ollie to make sure that all restaurants are whitelisted

• he will provide info to network company

Each time we redeem a reward, the event is fired. Nevertheless, if we redeem 2 rewards, under sanityID we are passing the rewards individually, while under the field RewardSanityID, we are passing the information of both rewards (so if we filter by rewardSanityID we are double counting)

• RBI (CRM)

• Outline in the documentation

If the user selects a coupon > scans the QR Code with embedded coupon code > selects another coupons > Scans we are: appending the current basket and voiding the previous transaction. Isn’t this misleading in terms of event naming?

• RBI (CRM)

Each time we redeem a offer, the event is fired. Nevertheless, if we redeem 2 offers, under sanityID we are passing the rewards individually, while under the field OfferSanityID, we are passing the information of both rewards (so if we filter by OfferSanityID we are double counting)

• Outline in the documentation

Currently we don’t have any timeout at POS

• Toshiba

• BKDE alignment

The team member has always to ask if the guest has loyalty or not, as when the TM has to scan a dynamic code, they need to select at the POS the “MyBurgerKing” button. Otherwise, the scanner will not recognize the offer

• BKDE

• BKDE to include in crew training

Change the modal of success when adding a reward as we have always the Teriaki sauce

• BKDE