Project 1. Integration with Loyalty platform

Owned by Lopes da Costa, Valentina
Last updated: Aug 26, 2024
2 min read

Milestones

Milestone

Name

Outcome

Work required

How to test

Owner

Status

Milestone

Name

Outcome

Work required

How to test

Owner

Status

1

Scope defined

Scope of the project has been agreed between BK DE, Oracle and RBI

  • Write down and agree scope between the 3 parties

  • Written document outlining the scope of the project (e.g. SOW)

TBD

IN PROGRESS

2

Test environment ready

A testing environment has been provided to Oracle for them to develop and test against

  • Set up Loyalty testing environment in Staging

  • Share credentials with Oracle

  • Oracle to confirm they can access and use the test environment

Valentina

COMPLETED

3

Integration developed

Integration from Oracle POS to RBI Loyalty (via Loyalty Middleware) is developed and tested in Staging environments.

  • Oracle to develop the integration

  • RBI to support with questions and issues that might arise during development

  • Oracle team will have access to both Postman to make integration calls, and testing versions of the apps to test the effects of loyalty calls

Valentina

Silvia

IN PROGRESS

4

Integration readiness (Staging)

The Oracle POS > RBI Loyalty integration has been thoroughly tested by the business in Staging and all identified issues have been fixed

  • Set up rewards in Oracle POS

  • Configure the equivalent rewards in Sanity

  • Test that the rewards are working in the RBI app

  • Test that the rewards are working in store (Lab)

  • All testing to be done in the BK DE POS Lab and RBI Staging

  • Selected BK DE people would be given access to the RBI app so that they can use offers and rewards from their devices

Silvia

BK DE: TBC

NOT STARTED

5

Production environment ready

The Loyalty Production environment has been configured and is ready for use

  • Set up Loyalty environment in Production

  • Share credentials with Oracle (pending)

  • Oracle to confirm they can access and use the Production environment

Valentina

IN PROGRESS

6

Integration readiness (Production)

New version of Oracle POS (loyalty-enabled) is working in Production in at least one store.

  • Migrate POS rewards from Lab to Production

  • Migrate Sanity rewards content from Staging to Production

  • Oracle to install the Loyalty-enabled version of their POS in at least one store

  • BK DE Ops to train store personnel & Oracle on how to use loyalty on the POS

  • Selected BK DE people to be given access to Loyalty on the RBI app in Production

  • Test that the configured offers and rewards are working in the app and in-store

Silvia

BK DE: TBC

NOT STARTED

Note: going live with loyalty will happen on a different project because we need to coordinate Mobile ordering and In-store (Oracle and all of the Kiosk providers)

Dependencies

  • Oracle can only set up the PLU’s (on the Lab) for the Loyalty rewards once the Loyalty program has been defined. Assumption that there will be no new offers associated to the Loyalty program

  • RBI can only set up rewards on Sanity once the PLU’s have been issued

  • In-restaurant loyalty (redeem reward and earn loyalty points) can be tested as soon as:

    • Oracle development is completed

    • The Production environment is ready

  • In-restaurant redemption of open offers can only be tested once development of P2.M2 is completed

Open Items

  • Involve AFL’s in the testing

  • Is there any training required? In which milestone(s)?