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Goals

Channel

In scope

Out of scope

POS (Instore)

  • Guests can earn and redeem points at the counter for Toshiba and rPOS stores

  • Other POS

Kiosk (Instore)

  • Guests can do the following at Tillster, Acrelec and Smoothr kiosks:

    • User identifies their loyalty account in the Kiosk and pays in the Kiosk

    • Once the user identifies, all subsequent rewards/offers selection happens in the Kiosk

    • User identifies their loyalty account in the Kiosk and pays in the POS counter (both rPOS and Toshiba)

    • User identifies their loyalty account and pays in either Kiosk or counter, then goes to counter and cancels the order. This should result in a refund and withdrawal of points. TBC if we want to cover this use case in January or roll out later

  • Pay at counter for POS different than rPOS and Toshiba

App / Website (Online)

  • Guests to have access to open and closed offers at the same time

  • Stackable offers (open and closed): guests can use more than one offer on the same order (in-store and online)

  • Guest checkout – not a dependency for this project

Projects

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