Overview

Reward discounts allow guests to spend their loyalty points to get a € of % off either in the whole cart or specific to a product (combo or item). By introducing discounts we give higher flexibility of benefits for customers to gain in exchange for using their loyalty points. With this functionality we hope to improve engagement and ultimately sales of loyalty program.

How does it work?

Discount on a product

Spending 500 loyalty points, user gets 50% discount on a Whopper

Guest adds reward discount to mobile order at checkout

Discount on the cart

Events

No events are changed or added with this work. All Reward events still apply to Reward discounts. Please refer to all Reward events here: Loyalty & Offers Events (Conversion) | Rewards

How is it configured?

Sanity

Setting up a Product Specific Reward Discount

Create a new Reward: Loyalty Rewards | How to Create a New Reward?
Under mechanics add a new Discount under Incentives

Then add the discount value (a number from 1 to 100), add the type of the discount (either Percentage or Amount), and below Apply the discount to a Productchoose the item or combo that this discount will be applied to. Lastly, click Publish

Now in the Reward document you will see your Discount added below Incentives

Next, in the Reward document navigate to Vendor Configs. Open the dropdown and click on the dropdown of POS vendor you would like to set the PLU to (in this case it will be Partner )

Click on the Partner dropdown and input PLU Type as Constantplu. Below Constant PLU field add the unique PLU that was provided by your POS vendor.

For Winrest, the PLU added here needs to be the same PLU of the product that was added to the Discount document. When the POS vendor receives the original product PLU, they will discount it.

We recommend POS vendors to have a unique PLU to detect a 50% discount on the product price.

Setting up a Reward that Discounts the Order Cart

Create a new Reward: Loyalty Rewards | How to Create a New Reward?
Under mechanics add a new Discount under Incentives

Then add the discount value (a number from 1 to 100) and add the type of the discount (either Percentage or Amount). Leave the field Apply the discount to a Product empty and click Publish

Now in the Reward document you will see your Discount added below Incentives

Next, in the Reward document navigate to Vendor Configs. Open the dropdown and click on the dropdown of POS vendor you would like to set the PLU to (in this case it will be Partner )

Click on the Partner dropdown and input PLU Type as Ignore.

For Winrest when the this field is set to Ignore , the POS vendor will receive the discount amount to apply to total cart price and will do the discounting calculation.

Franchisee Knowledge Base

Reward Discounts