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This is a template that should be used to document each feature. It’s meant to be easy, not prescriptive - change it at will!

Table of contents

Definition

Status

NOT STARTED

RBIberia Owner

RBI Owner

Requirements

Problem statement

  1. Need to improve communication for each scenario of the paused service or not available due to reduced area

  2. Avoid losing sales redirecting users to other services or offering other solutions such as discount codes

Acceptance criteria

  1. If the restaurant service is paused, the customer should receive a customized message for each of this cases:

    1. Weather

    2. No driver available

    3. Street closed

    4. Volume of orders

    5. Technical issues

    6. Restaurant schedule

  2. The customer should receive a customized message if the restaurant is unavailable due to reduced capacity (Waiting for text confirmation)

  3. In both cases, if pick-up service is available, it should be added a button to send the user to this type of service to avoid losing the sale

Reduced area with backup should be validated if it’s the same as “Master restaurant” feature

Out of scope

  1. Showing customized messages outside the store locator page

  2. Adding lokalize translations for customized messages (Iberia)

Success metrics / Data & Events

🤔 Assumptions

  1. The solution should be agnostic and independent from the DMP used

  2. The solution should be generic for all the markets

Solution

Scenarios

Note: these are high-level scenarios that must pass testing before we can release the feature. They should also be used to drive design. Note that we do not specify user interface details in these steps - that is deliberate so that we focus on the process and not on the UI since the UI can change throughout design and development.

Scenario 1: xxx

Steps

Expected results (example text)

Weather

Es climatológicamente imposible llevar tu pedido como quisiéramos. Sentimos no poder atender ahora a tu hambre. Intentaremos restablecer servicio en los próximos 10 minutos. Atentamente, BURGER KING®Atención al cliente.

No driver available

No hay disponibilidad para llevar a tiempo tu pedido. Sentimos no poder atender ahora a tu hambre.Te avisaremos cuando el servicio se restablezca. Atentamente, BURGER KING®Atención al cliente.

Street closed

Estás geolocalizado en un área de reparto cortada. Nos es imposible llevar tu pedido como quisiéramos. Sentimos no poder atender a tu hambre. Te avisaremos cuando el servicio se restablezca. Atentamente, BURGER KING®Atención al cliente.

Volume of orders

Demasiados pedidos en la parrilla. Ahora no podemos llevar tu pedido como quisiéramos. Sentimos no poder atender ahora a tu hambre. Intentaremos restablecer servicio en los próximos 10 minutos. Atentamente, BURGER KING®Atención al cliente.

Technical issues

Un fallo técnico no nos permite llevar tu pedido como quisiéramos. Sentimos no poder atender ahora a tu hambre. Intentaremos restablecer servicio en los próximos 10 minutos. Atentamente, BURGER KING®Atención al cliente.

Restaurant schedule

Hemos apagado la parrilla. Mañana la volvemos a encender. Sentimos no poder atender ahora a tu hambre. Te avisaremos cuando el servicio se restablezca. Atentamente, BURGER KING®Atención al cliente.

Reduced area

TBD

EXCLUDED:

  • Fallo conexión a internet. -> Un fallo técnico no nos permite llevar tu pedido como quisiéramos. Sentimos no poder atender ahora a tu hambre. Intentaremos restablecer servicio en los próximos 10 minutos. Atentamente, BURGER KING®Atención al cliente.

Design

image-20240220-154047.pngimage-20240220-155555.png

Figma design here: [insert link]

Development

Check the dependency with Homeria to understand if it’s needed an effort on their side

Release

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