Behavior to deleted user

Analyze behavior

Question:

After delete a user, will this user receive email from Braze?

Answer:

Yes, the email of user continues active on Braze.

Here we have some evidences about this:

I deleted my user in QA environment, the user is felipepg+crossqa6@ciandt.com.

On Braze, this user continues active, and doesn’t change anything in the record.

After this, I created a new campaign and I created a rule to get only my user felipepg+crossqa6@ciandt.com, and started the campaign and sent email to me and I received the email.

So we concluded that the behavior is sent campaign to deleted users.

Analyze in code

Front-end Code:

In the front-end code there are this file src/pages/account/account-delete/use-account-delete.ts, and in this file don’t have request for MParticle to call the Braze, so the system just call the back-end for remove the user.

Back-end code:

In the back-end code there are this file src/users/delete-user.service.ts, and in this file don’t have request for MParticle and Braze as well.

Important Topic

In PLK ES the option “Delete Account” not is enabled to all user, only to user with segment Social Signup Test.
So, the users can’t delete your account through the app.

The only way to delete is via Settings/ Manage my data:

According to Iberia, this should also delete data from Braze. Since this is a behavior that is not specific for replication (cross brand), we understand as a feature from Intl team and opened this IREQ:

IREQ-1498 - Getting issue details... STATUS