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Agenda for the Oracle workshop happening from to .

 Brainstorming bullet points

Transactions

Categories: STORE AVAILABILITY PRICING & AVAILABILITY MENU STRUCTURE ORDER INJECTION

  • STORE AVAILABILITY Webhook for store status or Cron Job?

  • PRICING & AVAILABILITY Does Oracle expose pricing & availability changes via a webhook? Currently Khumbu relies on a daily sync to get that information and update P&A in RBI’s platform.

    • If yes:

      • Does the webhook expose the actual DIFF (e.g. items created, updated or deleted with associated PLUs) or only notifies ‘'something changed’'?

      • Does the webhook do any bundling? For example, are the frequent updates within a short time period (e.g. 1 minute) sent as one update or every single change is published separately?

      • Is there versioning for the menu available within the webhook or part of a separate API call? (E.g. Version x.y. becoming version x.y+1 after a change)

  • PRICING & AVAILABILITY P&A sync failure handling: Re-tries and backups

    • Caching and latency

  • PRICING & AVAILABILITY Automated POS PLU sync from Oracle to Sanity (RBI CMS):

    • Possible to have an automated process (e.g. with APIs) without having to export files to upload like done within the Deliverect POS sync capability?

  • PRICING & AVAILABILITY RBI operates with Cloud Pricing and Availability in its most advanced markets. Is Oracle capable of receiving P&A data, rather than exposing?

  • PRICING & AVAILABILITY RBI operates with personalized pricing per channel in its most advanced markets (up to 32 price channels). How many pricing tiers can Oracle support?

  • PRICING & AVAILABILITY RBI operates with Late Night pricing in its most advanced markets, increasing prices during a time interval on specific days. Is Oracle capable of operating with such information (receiving and / or exposing)?

  • MENU STRUCTURE Does Oracle expose the full menu configured in the POS with its corresponding PLUs? https://docs.oracle.com/en/industries/food-beverage/simphony/omsstsg2api/op-api-v2-menus-menuid-get.html

    • If yes, is there menu versioning/history available?

  • MENU STRUCTURE Oracle’s standardized way to configure Modifiers

    • In which Intl markets does this apply to and which markets are left out?

    • What Modifiers structure is utilized by non adherent markets?

  • MENU STRUCTURE Definition of each Menu Structure in Oracle and in Sanity. Including:

    • Step by step tutorial in Oracle

    • Step by step tutorial in Sanity

    • Payload example for OI in Oracle Simphony Gen 2

    • Payload example for Partners API

  • ORDER INJECTION How to inject Table number for Table Service orders?

    • Disclose requirements on receipt, KDS

  • ORDER INJECTION Conditions / requisites to have Oracle build a middleware for Order Injection

  • ORDER INJECTION Delivery Fee injection. PLU? Any other logic? If PLU, mapped where?

  • ORDER INJECTION How does Simphony notify our system of canceled orders? Is there a Webhook?

  • ORDER INJECTION FireOrder webhook. Khumbu does not know if Symphony supports ’suspended’ orders, that is, orders sent with fireOrderInSeconds=null which need to get fired at a later time.

  • ORDER INJECTION Actionable Feedback for Pricing / Commit errors

    • Example of current non-actionable feedback: Incorrect side count for Combo Meal Side #2. Expect 1 but found 0

    • Example of current actionable feedback: 52325 is not a part of combo with id 8763

    • Q: how do we move towards having only actionable feedback?

Loyalty

Categories: OPERATOR EXPERIENCE MENU STRUCTURE T-LOG

  • OPERATOR EXPERIENCE Can we support adding rewards directly from the POS screen after guests have identified themselves?

    • How can we mitigate fraud risks?

  • MENU STRUCTURE Rewards Points + Currency

  • MENU STRUCTURE Rewards % Discount Products

  • T-LOG Are you including Loyalty IDs in the T-Log, so our analytics teams can identify the users behind each transaction?

Agenda

Time

8:30 - 9:00

Intro

  • Oracle & RBI members introduction.

  • Discuss workshop objectives:

    • Mutual Understanding of the End-to-End RBI/Simphony Solution

    • Understand how to set up the DMTE Project for Success (Standardisation, Country Regionalisation, Best Practices, Collateral etc)

    • Understand what a future RBI with Oracle Simphony partnership might look like (Solution Roadmap/Partners Innovations etc)

    • Greater Understanding on Data Management (Access to Data/ Order Injection / Price and Availability)

9:00 - 10:25

RBI - Loyalty

10:25 - 10:35

BREAK

10:35 - 12:00

RBI - Menu and Ordering

12:00 -13:00

LUNCH BREAK

13:00 - 15:25

Oracle - Configuration Best Practices

  • Menu Item Structure Best Practices (Options and implications)

    • Ala Carte, Combos

    • Condiments/Modifiers

    • Dayparts

      • Breakfast/Lunch/Late Night

    • Channels

      • In Restaurant, Delivery 1p, Delivery 3p, Kiosk, …

    • Modes

      • FC, DT, Curb Side, Kiosk, Delivery

    • Discounts

      • Trigger & Restriction & Award

    • Pricing strategy

      • Dayparts

      • Channels

      • Tiers

    • Service charges

  • Loyalty/Rewards Configuration Best Practices (Options and implications)

    • Coupons, Offers

      • Combo/Bundle/Item

      • Item discount

      • Cart Discount

    • Rewards

      • Item/Combo

      • Discount on Item

      • Discount on Cart

      • Auditing (points exchanged)

    • Discounts

      • Coupons and Offers as Discounts

        • Trigger & Restriction & Award

15:25 - 15:35

BREAK

15:35 - 16:30

Oracle - API Best Practices

  • Data Management and Access/Injection for the Future (API/Extensions/Solutions)

    • STS2 API

      • Menu

        • Automated POS PLU sync

      • Checks

        • Condiments

        • Offers

        • Rewards

        • Discounts

        • Pay@Counter (with Loyalty)

      • Notifications/Webhooks

        • Menu changes

        • Check changes

        • Restaurant status changes

16:30 - 17:30

RBI - DSS

  • Review DSS requirements and journey

17:30 - 18:00

Day closing

  • Document action items

  • Schedule follow up meetings

Time

8:30 - 9:00

Menu

  • Pricing & Availability questions Menu - Pricing & Availability

    • Store status webhook

    • P&A endpoints

    • P&A changes webhook

    • Combo pricing

    • Automated POS PLU sync

    • Receive external P&A

    • Late night pricing

9:00 - 10:25

Oracle to integrate on our API
Guia detalhado de como configurar o POS e alinhar com a Oracle pra que seja validado
Gravar processo de mapeamento do PN

10:25 - 10:35

10:35 - 12:00

12:00 -13:00

13:00 - 15:25

Menu

  • Order injection questions Menu - Order Injection

    • Service mode

    • Fees

    • Deposit and sugar tax

    • Pre-ordering

    • Fiscal integrations

    • Order cancelation

    • Order firing

    • Actionable Feedback for Pricing / Commit errors

15:25 - 15:35

15:35 - 16:30

Loyalty

  • Sanity config Offers & Rewards - Sanity Configuration

  • Other questions

    • Can we support adding rewards directly from the POS screen after guests have identified themselves? How can we mitigate fraud risks?

    • Rewards Points + Currency

    • Rewards % Discount Products

    • Are you including Loyalty IDs in the T-Log, so our analytics teams can identify the users behind each transaction?

16:30 - 17:30

Data

  • T-Log

  • Cart analysis

Conclusion

  • Next steps

17:30 - 18:00

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