Transactions

Categories: STORE AVAILABILITY PRICING & AVAILABILITY MENU STRUCTURE ORDER INJECTION

• STORE AVAILABILITY Webhook for store status or Cron Job?

• PRICING & AVAILABILITY Does Oracle expose pricing & availability changes via a webhook? Currently Khumbu relies on a daily sync to get that information and update P&A in RBI’s platform.

  • If yes:

    • Does the webhook expose the actual DIFF (e.g. items created, updated or deleted with associated PLUs) or only notifies ‘'something changed’'?

    • Does the webhook do any bundling? For example, are the frequent updates within a short time period (e.g. 1 minute) sent as one update or every single change is published separately?

    • Is there versioning for the menu available within the webhook or part of a separate API call? (E.g. Version x.y. becoming version x.y+1 after a change)

• PRICING & AVAILABILITY P&A sync failure handling: Re-tries and backups

  • Caching and latency

• PRICING & AVAILABILITY Automated POS PLU sync from Oracle to Sanity (RBI CMS):

  • Possible to have an automated process (e.g. with APIs) without having to export files to upload like done within the Deliverect POS sync capability?

• PRICING & AVAILABILITY RBI operates with Cloud Pricing and Availability in its most advanced markets. Is Oracle capable of receiving P&A data, rather than exposing?

• PRICING & AVAILABILITY RBI operates with personalized pricing per channel in its most advanced markets (up to 32 price channels). How many pricing tiers can Oracle support?

• PRICING & AVAILABILITY RBI operates with Late Night pricing in its most advanced markets, increasing prices during a time interval on specific days. Is Oracle capable of operating with such information (receiving and / or exposing)?

• MENU STRUCTURE Does Oracle expose the full menu configured in the POS with its corresponding PLUs? https://docs.oracle.com/en/industries/food-beverage/simphony/omsstsg2api/op-api-v2-menus-menuid-get.html

  • If yes, is there menu versioning/history available?

• MENU STRUCTURE Oracle’s standardized way to configure Modifiers

  • In which Intl markets does this apply to and which markets are left out?

  • What Modifiers structure is utilized by non adherent markets?

• MENU STRUCTURE Definition of each Menu Structure in Oracle and in Sanity. Including:

  • Step by step tutorial in Oracle

  • Step by step tutorial in Sanity

  • Payload example for OI in Oracle Simphony Gen 2

  • Payload example for Partners API

• ORDER INJECTION How to inject Table number for Table Service orders?

  • Disclose requirements on receipt, KDS

• ORDER INJECTION Conditions / requisites to have Oracle build a middleware for Order Injection

• ORDER INJECTION Delivery Fee injection. PLU? Any other logic? If PLU, mapped where?

• ORDER INJECTION How does Simphony notify our system of canceled orders? Is there a Webhook?

• ORDER INJECTION FireOrder webhook. Khumbu does not know if Symphony supports ’suspended’ orders, that is, orders sent with fireOrderInSeconds=null which need to get fired at a later time.

• ORDER INJECTION Actionable Feedback for Pricing / Commit errors

  • Example of current non-actionable feedback: Incorrect side count for Combo Meal Side #2. Expect 1 but found 0

  • Example of current actionable feedback: 52325 is not a part of combo with id 8763

  • Q: how do we move towards having only actionable feedback?

Loyalty

Categories: OPERATOR EXPERIENCE MENU STRUCTURE T-LOG

• OPERATOR EXPERIENCE Can we support adding rewards directly from the POS screen after guests have identified themselves?

  • How can we mitigate fraud risks?

• MENU STRUCTURE Rewards Points + Currency

• MENU STRUCTURE Rewards % Discount Products

• T-LOG Are you including Loyalty IDs in the T-Log, so our analytics teams can identify the users behind each transaction?