Contents

Store support ticket event webhook

• Webhook type STORE_SUPPORT_TICKET_EVENT

• Payload documented here.

• The type key is always "STORE".

General support ticket event webhook

• Webhook type GENERAL_SUPPORT_TICKET_EVENT.

• Payload documented here.

• The type key is always "GENERAL". Otherwise has the same payload structure as the store support ticket event.

Submit a ticket endpoint

• Documented here.

• Vendors can obtain the applicable customer support categories (category key), subcategories (subcategory key) and subcategories IDs (subcategoryId key) from our content management system. You can find how in the reference doc [add link].

  Sanity endpoint to get categories IDs, names and referenced subcategories:

  https://czqk28jt.api.sanity.io/v2021-10-21/data/query/[environment]_[brand]_[country]?query=*%5B%0A++_type%3D%3D%22supportCategoryGroup%22%0A%5D%0A%7Bname%2CsupportSubcategories%7D

  Example for Burger King Portugal prod: https://czqk28jt.api.sanity.io/v2021-10-21/data/query/prod_bk_pt?query=*[ ++_type%3D%3D"supportCategoryGroup" ] {name%2CsupportSubcategories}

  Sanity endpoint to get subcategories IDs [are vendors supposed to use the Sanity subcategory ID or the Knoweldge Force ID] and names:

  https://czqk28jt.api.sanity.io/v2021-10-21/data/query/[environment]_[brand]_[country]?query=*%5B%0A++_type%3D%3D%22supportSubcategory%22%0A%5D%0A%7B_id%2Cname%2CknowledgeForceIssueId%7D

  Example for Burger King Portugal prod: https://czqk28jt.api.sanity.io/v2021-10-21/data/query/prod_bk_pt?query=*[ ++_type%3D%3D"supportSubcategory" ] {_id%2Cname%2CknowledgeForceIssueId}