Behavior to deleted user

Analyze behavior

Question:

After delete a user, will this user receive email from Braze?

Answer:

Yes, the email of user continues active on Braze.

Here we have some evidences about this:

I deleted my user in QA environment, the user is felipepg+crossqa6@ciandt.com.

On Braze, this user continues active, and doesn’t change anything in the record.

Open

After this, I created a new campaign and I created a rule to get only my user felipepg+crossqa6@ciandt.com, and started the campaign and sent email to me and I received the email.

Open

So we concluded that the behavior is sent campaign to deleted users.

Analyze in code

Front-end Code:

In the front-end code there is a file src/pages/account/account-delete/use-account-delete.ts, and here there is request for MParticle to call Braze, so the system just call the back-end to remove the user.

Back-end code:

In the back-end code there is this file src/users/delete-user.service.ts, and neither here there is a request for MParticle to Braze.

Important Topic

In PLK ES the option “Delete Account” isn’t enabled to all users, only to user with segment Social Signup Test. So, the users can’t delete your account through the app.

The only way to delete is via Settings/ Manage my data:

Solution

According to Iberia, the behaviour should also delete data from Braze.

Since this is a behavior that is not specific for replication (cross brand), we requested a new feature:

https://rbictg.atlassian.net/browse/IREQ-1498