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What is a content issue?
We define a fire when the user is not able to perform purchases or has issues with customer personal information. A fire blocks the whole experience from multiple restaurants.RBI makes use of Opsgenie and has an internal escalation procedure for fires that involve having dedicated people on shift 24/7, i.e. for any given date, on a rotational basis, there are always Product and Development people who will be called to work on the designated fire - this is valid for any time of the day or week, even if the dedicated people are not working or sleeping. Thus this priority level must be used with prudencecontent issue as issues that require configuration changes in Sanity or influence the content and need dev fixes. These would be misplaced pictures in the Front End (even though correctly uploaded in Sanity), or even bugs affecting Sanity (and thus the content configuration experience).
Who reports content issues?
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Raise this request on behalf of*: select your project manager from RBI
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