Receiving Content Issues Reports - Service Desk

Overview

This guide will help you know about how you receive content issues flagged by our QA team that runs regular checks on the different environments.

What is a content issue?

We define a content issue as issues that require configuration changes in Sanity or influence the content in any way.

Who reports content issues?

• RBI’s QA (Quality Assurance) digital team reports issues that need content management configurations from the Franchisees teams

How do you receive and check content issues?

If you belong to a Franchisee Content Team, you will be added to the receiving list for that market. This means you will be able to access content issues via:

1. Service Desk - by logging in your account of Service Desk - Content, you are able to see, on the top right corner, requests created by you, and all (where issues raised by RBI’s team will be included).

Open

Each issue will have dates, status, and a comments sections where you can interact with the different team members and receive updates.

2. Email - you will receive one notification for every issue open for your market