...

• Service method used.

• If there’s a refund already processed, there’s a box saying either “Refunded” or “Partially refunded”

• Refund status, if it is the case

• Loyalty scans

• Overall guest’s refund rate (important to track if the guest is requesting too many refunds)

...

If a user clicks After searching for a guest you can view their orders and select a specific order for additional support (by clicking on a specific order (- orange box with the date and time of the order), they can access a page with . On the left side of the page, you can filter by the status of the order and order type to find the potential problem easier. Then, the user can access further details of that order, such as:

...

💰 How to issue a refund to a guest

Refunds - screenshots incoming

Full Refund

• Expected Outcome

  • Order Status - Refund Successful

  • Payment Status - Void Successful - sometimes Refund Successful

Partial Refund

• Partial refunds

  • Order Status - Refund Successful

  • Payment Status - Partial Refund Successful

In the “Cart” section, mark on all items that should be refunded and click on “Action”:

...