🧐 Overview

Presents all the guest’s order history, including:

• Service method used.

• If there’s a refund already processed, there’s a box saying either “Refunded” or “Partially refunded”

• Refund status, if it is the case

• Loyalty scans

• Overall guest’s refund rate (important to track if the guest is requesting too many refunds)

If a user clicks on a specific order (orange box with the date and time of the order), they can access a page with further details of that order, such as:

• Customer name

• Order time

• Order status

• Payment status

• Delivery status

• Delivery ETA

• RBI Order ID

• Payment method

• Receipt, with all items bought and respective prices

• Remediation section, with detailed information on any refunds processed

• Loyalty information: points earned and points redeemed

• Store information (If a user clicks on the store - orange box with the store ID -, they are directed to the Stores tab from the side bar)

💰 How to issue a refund to a guest

In the “Cart” section, mark on all items that should be refunded and click on “Action”:

Then, you’ll have to fill the following fields:

• “Remediation”: you can select to either give the guest loyalty points, a specific free item or a refund (which can be full or partial)

• “Reason”: you can select one of the following options:

• “Comment”: additional information to justify the remediation being provided (this is an optional field)