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FAQ: What to do if…

Expand
titleKiosk is in offline mode ('Kiosk ordering is not available')

  • Verify if the network is available

  • Verify if the POS is online

  • Verify if the mandatory settings for the store are correct in Sanity

  • Verify with the POS vendor that there are no service outages or known issues

  • Raise a rbi support ticket

Expand
titleNo payments are completed ('Pay Now' option disabled or all payments fail)

  • Verify the status of the pinpad (directly on the pinpad)

  • Verify with the payment service provider that there are no service outages or known issues

  • Open Kiosk Inspector to check the pinpad status

    • If ‘NOT OK’ then raise a rbi support ticket

Expand
titleNo receipts are printed

  • Verifying the status of the printer (directly on the printer)

  • Verify if paper is available

  • Open Kiosk Inspector to check the printer status

    • If ‘NOT OK’ then raise a rbi support ticket