Kiosk App FAQ

Verify the restaurant availability in the inspector

Verify if the network is available

Verify if the POS is online

Verify if the mandatory settings for the store are correct in Sanity CMS

Verify with the POS vendor that there are no service outages or known issues

Raise a RBI support ticket

Verify the status of the pinpad (directly on the pinpad)

Verify with the payment service provider that there are no service outages or known issues

Open Kiosk Inspector to check the pinpad status

• If ‘NOT OK’ then raise a rbi support ticket

Verifying the status of the printer (directly on the printer)

Verify if paper is available

Open Kiosk Inspector to check the printer status

• If ‘NOT OK’ then raise a rbi support ticket

Open the inspector to verify if authentication is failing

Raise a rbi support ticket

Verify in Sanity CMS if there is a misconfiguration (check the Vendor Configs)

Verify if there are any discrepancies in the menu (available on the POS cloud)

Raise a rbi support ticket