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Original diagram here: https://lucid.app/lucidchart/ff57d882-2b9e-40ac-bac6-89c9961d4e2c/edit?viewport_loc=510%2C547%2C1988%2C1037%2C0_0&invitationId=inv_2531e95d-8922-4aa7-9972-ffacb2607cf5
Scenarios
1. Sign up to a brand that uses the RBI app
1.1. With opt-in consent
Steps | Expected results |
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Guest signs up with the PLK ES app and accepts marketing communications from the sign in page |
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1.2. Without opt-in consent
Steps | Expected results |
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Guest signs up with the PLK ES app and does not accept marketing communications from the sign in page |
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2. Sign up to Tim Hortons
2.1. With opt-in consent
Steps | Expected results |
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Guest signs up with the TH ES app (non-RBI) and accepts marketing communications from the sign in page |
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2.2. Without opt-in consent
Steps | Expected results |
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Guest signs up with the TH ES app (non-RBI) and does not accept marketing communications from the sign in page |
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3. Unsubscribe
3.1. From an email
Steps | Expected results |
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Guest receivessigns up with the TH ES app (non-RBI) and does not accept marketing communications from the sign in page |
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3.2. From the RBI app
3.3. From the Admin Tool
4. Subscribe
3.3. From the RBI app
3.4. From the Admin Tool
Requirements summary
When a guest signs up for any RBIberia brand and opts in to marketing communications, the opt-in status should be applied to all RBIBeria brands: PLK ES, BK PT, BK ES and TH ES
When a guest opts out of marketing communications for a given brand, that guest should remain opted in for other brands
Opted in status must be reflected in, and possible to change from, the RBI Admin Tool
Opted in status must be reflected in, and possible to change from, Salesforce Service Cloud for Tim Hortons only. It is not required for other brands, since these will use the RBI Admin Tool instead
Opted in status must be captured separately for email and push communications, regardless of how many checkboxes guests use to opt in (this is already the case).
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