...
2. Sign up to Tim Hortons
| Note |
|---|
May need to remove this section since there is no opt-in on the existing Tim Hortons app. Awaiting clarification whether Braze is used. |
2.1. With opt-in consent
...
Steps
...
Expected results
...
Guest signs up with the TH ES app (non-RBI) and accepts marketing communications from the sign in page
...
User account created in Braze for TH ES
Email and Push subscription status set to “Opted In” on Braze for TH ES
No changes to the mParticle or Braze instances of other RBIberia brands
2.2. Without opt-in consent
...
Steps
...
Expected results
...
Guest signs up with the TH ES app (non-RBI) and does not accept marketing communications from the sign in page
...
User account created in Braze for TH ES
Email and Push subscription status set to “Unsubscribed” on Braze for TH ES
No changes to the mParticle or Braze instances of other RBIberia brands
Not a scenario since Tim Hortons does not have an app currently. |
3. Unsubscribe
3.1. From an email
...
Steps | Expected results |
|---|---|
Support staff unsubscribes a guest from email and push communications on the PLK ES Admin Tool |
|
Support staff unsubscribes a guest from email or push notifications separately on the PLK ES Admin Tool | Not possible, since the PLK ES app does now show opt in status separately for email and push. |
3.4. From Salesforce Service Cloud
| Warning |
|---|
Item under discussion. As it stands, this is outside of RBI scope. |
Steps | Expected results |
|---|---|
Support staff unsubscribes a guest from email and push communications on Salesforce Service Cloud | Email and Push subscription status set to “Unsubscribed” on the RBI Platform andBraze for TH ES only and “Opted In” for all other brands |
4. Subscribe
All of the scenarios below assume that the guest was previously unsubscribed from all apps.
...
4.
...
1. From the RBI app
| Info |
|---|
In this scenario guests subscribe only for the specific brand they are using now. We do not subscribe them to other brands. This is because here we do not have the disclaimer that informs guests that they would be signing up to comms from RBIberia. |
Steps | Expected results |
|---|---|
Guest opens the communication preferences page on the PLK ES app and checks the “Email marketing communications & Push“ setting:  |
|
...
4.
...
2. From the Admin Tool
Steps | Expected results |
|---|---|
Support staff subscribes a guest to receive email and push communications on the PLK ES Admin Tool |
|
Support staff subscribes a guest to receive email communications only on the PLK ES Admin Tool | Not possible, since the PLK ES app does now show opt in status separately for email and push. |
4.3
...
. From Salesforce Service Cloud
| Warning |
|---|
Item under discussion. As it stands, this is outside of RBI scope. |
Steps | Expected results |
|---|---|
Support staff subscribes a guest from email and push communications on Salesforce Service Cloud |
|
...