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In this scenario, guests do not pre-select any offers and instead start their journey by scanning their Loyalty code at the kiosk.

Steps

Expected results (Kiosk)

Expected results (RBI app)

Guest taps on the Kiosk screen to start a new order

  • Loyalty sign in page shows up on the Kiosk and scanner becomes active

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  • N/A

Guest opens the Loyalty code page on the RBI app

  • N/A

  • Loyalty code page is displayed:

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Guest scans the loyalty code

  • Kiosk authenticates the guest and shows the home page

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  • Scanner remains active

  • Guest receives a successful confirmation modal

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Using the Kiosk screen, guest adds items to the basket

  • Basket updated in the Kiosk UI

  • No changes

Guest opens an offer on the RBI app, chooses to redeem in restaurant

and scans it

  • No action

  • Offer is added to the guest’s pre-selection

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  • A unique offer code is generated

Guest scans the QR code

  • Offer is added to basket and guest has the option to personalize the offer

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  • Currently selected items remain in the cart, unchanged

  • Modal is shown to guest confirming that the offer has been added to cart

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  • No loyalty points are added, since the guest is scanning an offer

Guest checks out and pays

  • Order number shows up on the screen

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  • Receipt is printed

  • Guest sees a confirmation of points balance

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1.3. Using offer pre-selection

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