This page documents the expected user experience when RBI guests are placing orders using a kiosk. Part of In-Store Loyalty & Offers Customer Journey
Contents
Work in progress, not ready to review
Need to add:
Not authenticated flows (including adding offer short codes)
Markets who only do one offer per order have a replace modal
Also one reward
1. Redeem offers
1.1. While signed out
This scenario is only available if the market has made open offers available to their guests.
1.2. Using the Loyalty Code
In this scenario, guests do not pre-select any offers and instead start their journey by scanning their Loyalty code at the kiosk.
Steps | Expected results (Kiosk) | Expected results (RBI app) |
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Guest taps on the Kiosk screen to start a new order |
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Guest opens the Loyalty code page on the RBI app |
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Guest scans the loyalty code |
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Using the Kiosk screen, guest adds items to the basket |
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Guest opens an offer on the RBI app, chooses to redeem in restaurant |
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Guest scans the QR code |
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Guest checks out and pays |
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1.3. Using offer pre-selection
In this scenario, guests pre-select offers on the RBI app and continue their journey in the kiosk by scanning the generated code. Then they add more offers to their basket by choosing those offers in the app and scanning them.
Steps | Expected results (Kiosk) | Expected results (RBI app) |
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Guest opens an offer on the RBI app |
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Guest taps “Use at restaurant” |
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Guest opens another offer and taps “Use at restaurant” |
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Guest taps on the Kiosk screen to start a new order |
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Guest scans the loyalty code |
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Guest opens an offer on the RBI app, chooses to redeem in restaurant and scans it |
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Guest checks out and pays |
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1.4. Limit one offer per purchase
This scenario only happens if the market has decided to limit redemption of one offer per purchase. This is currently the case in BK UK for example.
2. Redeem rewards
2.1. While signed out
This is not possible. Rewards are only available to guests who have an account and have enrolled in the Loyalty program.
2.2. Using the Loyalty Code
Steps | Expected results (Kiosk) | Expected results (RBI app) |
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Guest taps on the Kiosk screen to start a new order |
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Guest opens the Loyalty code page on the RBI app |
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Guest scans the loyalty code |
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Using the Kiosk screen, guest adds items to the basket |
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Guest opens an offer on the RBI app, chooses to redeem in restaurant and scans it |
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Guest checks out and pays |
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2.3. Using reward pre-selection
2.4. Limit one reward per purchase
This scenario only happens if the market has decided to limit redemption of one reward per purchase. This is currently the case in PLK ES and BK ES for example.
3. Select offers in the Kiosk
3.1. While signed out
3.2. While signed in
3.3. Limit one offer per purchase
This scenario only happens if the market has decided to limit redemption of one offer per purchase. This is currently the case in BK UK for example.
4. Select rewards in the Kiosk
What happens when we allow choosing rewards from the kiosk UI? Would the app be updated in real time? If not, how do we ensure that guests don’t add more rewards to the basket than what they can redeem?
4.1. While signed out
4.2. While signed in
4.3. Limit one reward per purchase
This scenario only happens if the market has decided to limit redemption of one reward per purchase. This is currently the case in PLK ES and BK ES for example.
5. Edge cases
5.1. Switch users
Guest signs in, then scans a code from a different user