Contents

Overview

Even though all events are documented here, it’s not always obvious to find out what event is triggered when guests perform a certain action on the white label apps. This guide explains how to use the User Lookup feature in Amplitude to see a live stream of events. The general process consists of:

• Signing into your account

• Showing your user’s live event stream in Amplitude

• Performing actions in the white label app

• Seeing which events show up in Amplitude’s live event stream

Viewing Amplitude’s live event stream

Log into your market’s Amplitude instance and click on User Activity in the top navigation bar
Select “Search users” to the right
When the Search panel appears, click Advanced
Click the section that says “where”
Type “email”, then click on the email property Info Note: some markets don’t send email addresses to Amplitude. If that’s the case, see the next section below.
Click on “Select values”, enter your email address, tick the checkbox then click Apply
Click the user that shows up
Scroll down to the Event Stream section and enable “Live event updates” to the right

From now on, every action that you perform on the white label app (web, iOS or Android) will show upon the live event stream to the left. Clicking on each event reveals its properties on the right.

If your market does not capture email addresses

Some markets don’t send email addresses to Amplitude. In this case, you need to look up your user in Amplitude with a unique user ID called Cognito ID. These steps explain how to retrieve the Cognito ID.

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