Discovering events and properties
- Silva, Carlos
Contents
Overview
Even though all events are documented here, it’s not always obvious to find out what event is triggered when guests perform a certain action on the white label apps. This guide explains how to use the User Lookup feature in Amplitude to see a live stream of events. The general process consists of:
Signing into your account
Showing your user’s live event stream in Amplitude
Performing actions in the white label app
Seeing which events show up in Amplitude’s live event stream
Viewing Amplitude’s live event stream
Log into your market’s Amplitude instance and click on User Activity in the top navigation bar |  |
Select “Search users” to the right |  |
When the Search panel appears, click Advanced | |
Click the section that says “where” | |
Type “email”, then click on the email property Note: some markets don’t send email addresses to Amplitude. If that’s the case, see the next section below. | |
Click on “Select values”, enter your email address, tick the checkbox then click Apply | |
Click the user that shows up | |
Scroll down to the Event Stream section and enable “Live event updates” to the right |
From now on, every action that you perform on the white label app (web, iOS or Android) will show upon the live event stream to the left. Clicking on each event reveals its properties on the right.
If your market does not capture email addresses
Some markets don’t send email addresses to Amplitude. In this case, you need to look up your user in Amplitude with a unique user ID called Cognito ID. These steps explain how to retrieve the Cognito ID.
Note: steps below assume browsing with Google Chrome.
Using Google Chrome, sign into the white label app then select View > Developer > Developer Tools | |
On the developer tools panel, click the Application tab | |
Click on Local Storage > your domain | |
Type “cognito” on the filter box at the top | |
Scroll down and click on RBI::USER. On the panel below, copy the value next to |
|
On Amplitude, initiate the user lookup as described before. Instead of searching for the email property, search for “cognito” and select the RBI Cognito ID property |
|
Paste the value that you copied before, tick the checkbox and click Apply |
|
Click the user that shows up |
|