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Analyze behavior
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I deleted my user in QA environment, the user is felipepg+crossqa6@ciandt.com.
On Braze, this user continues active, and doesn’t change anything in the record.
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After this, I created a new campaign and I created a rule to get only my user felipepg+crossqa6@ciandt.com, and started the campaign and sent email to me and I received the email.
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So we concluded that the behavior is sent campaign to deleted users.
Analyze in code
Front-end Code:
In the front-end code there are this is a file src/pages/account/account-delete/use-account-delete.ts, and in this file don’t have here there is request for MParticle to call the Braze, so the system just call the back-end for to remove the user.
Back-end code:
In the back-end code there are is this file src/users/delete-user.service.ts, and in this file don’t have neither here there is a request for MParticle and to Braze as well.
Important Topic
In PLK ES the option “Delete Account” not is isn’t enabled to all userusers, only to user with segment Social Signup Test.
So, the users can’t delete your account through the app.
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The only way to delete is via Settings/ Manage my data:
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Solution
According to Iberia, this the behaviour should also delete data from Braze.
Since this is a behavior that is not specific for replication (cross brand), we understand as requested a new feature from Intl team and opened this IREQ:
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