Contents
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Overview
Currently, all of the markets that have launched loyalty do not have in-store loyalty available immediately for all stores. Normally, we launch with 80% or more of the stores having in-store loyalty. For the remaining ~20% of system, we would not have loyalty which would impact coupon redemption in-store. With this feature the platform will support non-loyalty stores to have recognizable coupons sales in the restaurant (via Kiosk and POS) using the loyalty 6 digit dynamic code or loyalty QR code. This will lead to a higher number of contactable sales, since we will be able to recognize coupon redemption in-store even if a store does not have loyalty enabled.
How does it work?
The below screenshots are from a user redeeming a coupon in a Kiosk in a non-loyalty restaurant
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To understand all Customer Journeys supported with this feature and API calls that need to be done at each step please refer to: |
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For this solution to work please ensure the Kiosk and POS vendors in the market are sending the same |
Events
To see the events related to this feature, please refer to:
The attribute
Store Has Loyaltyhas been added to all loyalty eventsThis attribute will be either
TrueorFalsedepending on what the value of the toggleHas In Restaurant Loyaltyis set to in RAMFor more information please refer to: https://rbictg.atlassian.net/wiki/spaces/COG/pages/4581752973/Recognizable+Coupons+Sales+in+Non+Loyalty+Stores#RAM-Portal-Setup
How is it configured?
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In order to enable the feature please follow the below steps |
Launch Darkly Flags
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Please reach out to your CSM Team Representative to enable the Launch Darkly flags needed for this feature in Production or Staging. |
RAM Portal Setup
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RAM Portal is where FZs and markets customize restaurant information for their countries (e.g. opening, closing times, if the restaurant has delivery, wifi, in-store loyalty, etc) |
Go RAM portal and log in with your credentials: https://ram.rbi.com/
2. Search for the restaurant you would like to enable or disable in-store loyalty for. Then set the toggle Has in Restaurant Loyalty to either True or False
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If this toggle is set to |
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In order to check that this configuration was successfully updated, please check the toggle Has In Restaurant Loyalty in RAM also updated the Sanity toggle in the Restaurant document Has Loyalty for that same restaurant number.
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Enablement
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This section describes how we recommend this feature to be enabled by markets. |
In a non-loyalty store the POS, Kiosk vendor and store in RAM need to be aligned that this store will not support loyalty in the restaurant even if the market has loyalty enabled.
Every time a store needs to be changed from non-loyalty to a loyalty store or if a store needs to be enabled to non-loyalty for the first time all main stakeholders need to be aligned on the change:
This change should be done before the restaurant opens (either early in the morning or late at night)
This change will need to be aligned prior to enablement by POS, Kiosk, RAM Portal representative, and FZ manager. We recommend a list to be shared prior to enablement to all vendors to that indicates which store will have loyalty and which store will be non-loyalty.
All vendors should align on a time at least 30 minutes before the store opens, in order to be able to make the change to either configure a store to be non-loyalty for the first time or to change a store from non-loyalty to loyalty configuration.