Page Comparison

Stakeholders interviewed

• List of stakeholder requirements

Franchisees interviewed

• List of FZ requirements

Existing metrics understood

• Report with current values for main KPI's (input to next milestone)

Success metrics defined

• List of success metrics

• Targets to aim for

• Definition of how each metric will be measured

Run usability testing on existing solution

• Proposed changes to the design

User interviews

Online surveys

Desk research

Competitor landscape

Persona mapping

User journey (use cases) mapping