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Requirement | Owner | Status | Status Updates | Impact | ||||||||||||
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Earning Loyalty points requires prices at the Combo level | Oracle |
| Requirement discussed with Oracle and understood. SOW shared, awaiting RBI acceptance. |
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Multi-scanning | Oracle |
| Presented to Oracle the customer journey scenarios. Pending Oracle to review and issue an SOW. |
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Personalized Offers | Oracle |
| Need to test to understand if personalized offers are supported in the in-store journey today. |
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Deposits do not count toward loyalty points calculation | Oracle |
| Requirement discussed with Oracle and understood. SOW shared, awaiting RBI acceptance. |
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Pay@Counter between Kiosk vendor and Oracle is supported | BK DE and RBI |
| BK DE reported that initial tests showed pay@counter with loyalty is not working. RBI to help investigate root cause to identify solution(s) and owner. Documented here: https://rbictg.atlassian.net/wiki/spaces/RDP/pages/4297097314/Kiosk+-+Edge+Cases#2.-Users-Order-in-Kiosk-and-Pay-%40-Counter |
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Non-Loyalty stores are supported | Oracle |
| Oracle to add a warning message to inform the cashier that the guest will not earn loyalty points. Documented here: https://rbictg.atlassian.net/wiki/spaces/RDP/pages/4297228298/POS+-+Edge+Cases#3.-Stores-without-Loyalty |
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