Versions Compared

Old Version 4

changes.mady.by.user Rashid, Tahir

Saved on

compared with

New Version 5

changes.mady.by.user Rashid, Tahir

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Project Overview

Executive Summary

Note

TBCThis project for BK UK aims to replace their current POS vendor (NCR Aloha) with Oracle, across all of their restaurant estate. This project in particular aims to roll-out Oracle in the first 5 pilot restaurants, which include the different format restaurants, for e.g. Dark Kitchen, Mobile Ordering, Loyalty and Acrelec kiosk restaurants.

Project Type

Note

TBCTechnical project. The goal is to replace NCR with Oracle, like-for-like, with no other capabilities enabled.

Project Scope

Current Technology Stack

Note

TBC

Proposed Changes

TBC
Note

Composed of:

  • NCR Aloha POS

  • Acrelec kiosk

  • Deliverect (acts as aggregator to receive 3rd party orders and inject into POS)

  • RBI Orders API

  • RBI Loyalty API

  • RBI Guest App (supporting Delivery orders only) ?

With the following integrations:

  • NCR Aloha POS integrated with the RBI Orders API to process delivery orders made via the RBI Guest App

  • NCR Aloha POS integrated with the RBI Loyalty API for loyalty points earn/burn during in-store orders

  • Acrelec kiosk integrated with the RBI Loyalty API for loyalty points earn/burn during in-store orders

  • Acrelec kiosk integrated with NCR Aloha POS to support the Pay at Counter flow during in-store orders

Proposed Changes

Note

The main change is the replacement of NCR Aloha POS with Oracle Symphony POS, running on a Multi-Tenant Environment (MTE) created by Oracle specifically for BK UK. This will require:

  • Oracle to extend the existing Orders and Loyalty integrations to support BKUK-specific requirements (see relevant section below);

  • Acrelec to develop an integration with Oracle POS to support the Pay at Counter flow.

Out of Scope

Note
TBC

  • Kiosk vendors other than Acrelec;

  • Changes to the existing RBI integration with Deliverect;

  • Capabilities not currently supported by NCR Aloha POS?

Market-Specific Requirements

...

Requirement

Owner

Status

Status Updates

Impact

Supporting offer and reward discounts

Oracle

Status
colourPurple
titleto do

Unlike BK DE and BK NL, BK UK uses offer discounts. Offer discounts are used as systemwide and personalized offers. More information here: /wiki/spaces/HELP/pages/4932501574 and https://rbictg.atlassian.net/wiki/spaces/RDP/pages/4227268757/Redeem+discounts?search_id=c79f39e7-b169-43a9-854c-41dda7ee69e2

Status
colourRed
titleREQUIRED
to enable Loyalty

Pay@Counter between Acrelec and Oracle is supported

BK UK and Oracle

Status
colourPurple
titleto do

BK UK currently support pay@counter: guests that place an order at the kiosk with cash and need to finish the order at the POS. More information here: https://rbictg.atlassian.net/wiki/spaces/RDP/pages/4297097314/Kiosk+-+Edge+Cases#2.-Order-in-the-kiosk-and-pay-at-counter

Status
colourRed
titleREQUIRED
to enable Loyalty

Static Codes for all offers

Oracle

Status
colourPurple
titleto do

BK UK does not have loyalty in all markets and this means that they also show the static code of offers in the app. Oracle needs to support receiving either the dynamic 6 digit loyalty code as well as static code for offers to be redeemed.

Status
colourRed
titleREQUIRED
to enable Loyalty

Multi-scanning

Oracle

Status
colourPurple
titleto do

Multi scanning is recomended to work in the scenario of only allowing one offer per order for BK UK. Presented to Oracle the customer journey scenarios. Given it is not live in the market today, it can be launched without this feature.

Status
colourYellow
titleNot REQUIRED
to enable Loyalty

Key Stakeholders

Note

BK UK

...

Name

Company/Role

Responsibilities

1

Clair Wentzel

Head of IT

Status
colourYellow
titleAccountable
TBC

2

Tim Love

Head of Digital

Status
colourRed
titleResponsible
TBC

3

Alex Blackbourne

POS Manager

Status
colourRed
titleResponsible
Support any POS configuration

4

Melina Rönpagel

Digital Manager

Status
colour

Preliminary Timeline

Green
titleINFORMED

Note

RBI

RBI

Name

Company/Role

Responsibilities

1

Costley-white, Theodora

Director, Restaurant Tech

Status
colourYellow
titleAccountable
Program Manager

2

Rashid, Tahir

Project Manager, Restaurant Tech

Status
colourRed
titleResponsible
Project Manager

3

Marrara, Jean

Director, Restaurant Tech

Status
colourBlue
titleconsulted
SME and decision-maker for Oracle integration technical requirements. Single point of contact for Oracle

4

Jabeen Khan, Roha

Service Delivery Manager, Restaurant Tech

Status
colourGreen
titleINFORMED
Will take over business as usual once all is tested and signed off

5

Benet, Anton

Product Director, Digital

Status
colourBlue
titleconsulted
SME and decision-maker for the Orders integration

6

Fernandez Pranno, Marco Manuel

Engineering Director, Digital

Status
colourBlue
titleconsulted
SME and decision-maker for the Orders integration

7

Magdalena Dlugolecka

Product Manager, Digital

Status
colourRed
titleResponsible
Product Manager for the Fulfilment products including Orders, responsible for supporting vendors.

8

Yildirim, Semih

Product Manager, Digital

Status
colourRed
titleResponsible
Product Manager for the Menu and Restaurants products including menu integrations, responsible for supporting vendors.

9

Silva, Carlos

Director, Digital Product Management

Status
colourBlue
titleconsulted
SME and decision-maker for the Loyalty integration

10

Burillo, Alejandro

Engineering Manager, Digital

Status
colourBlue
titleconsulted
SME and decision-maker for the Loyalty integration

11

Lopes da Costa, Valentina

Product Manager, Digital

Status
colourRed
titleResponsible
Product Manager for the Loyalty product including offers, responsible for supporting vendors.

12

Sistla Sumanth

Director, Customer Success

Status
colourYellow
titleAccountable
Project sponsor, Customer Success

13

Fagundes, Silvia

Senior Manager, Customer Success

Status
colourRed
titleResponsible
Single point of contact between RBI and BK UK

14

Ramon Ferrete Bonastre

Area Franchise Lead, BK EMEA

Status
colourGreen
titleINFORMED

15

Daniela Corrales

Director, Guest Experience

Status
colourYellow
titleAccountable
Project sponsor, King Journey

16

Garcia, Sergio

Ops Transformation Manager, Guest Experience

Status
colourGreen
titleINFORMED

17

Carlo Zilstra

Director, Operations

Status
colourGreen
titleinformed

Vendors

Name

Company/Role

Responsibilities

1

Michael Gale

Oracle

Status
colourRed
titleResponsible
Point of contact to manage configuration into POS

2

TBC

Acrelec

Status
colourRed
titleResponsible
Point of contact for Acrelec development

3

Maurice O’Callaghan

Account Executive, Oracle

Status
colourRed
titleResponsible
Point of contact for Oracle development

Preliminary Timeline

Note

All timelines and milestones are being tracked on this board. Oracle Rollout - First 4 Pilot Restaurants (monday.com)

Estimated Budget

Note

TBC

Potential Risks

Note

TBC

Dependencies

RBI

Note

TBC

Oracle

Note

TBC

Acrelec

...