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To configure serviceLevelTime:[guide to configure serviceLevelTime Marrara, Jean ]
Enter Oracle Simphony EMC
Select the Enterprise or the Zone where Order Type Parameters are set
Then open the Setup / Taxes and Order Types / Order Type Parameters tab
And set the Service Level Time for all Order Types that will be used with Future Orders
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Orders originating from the RBI platform that have been paid are considered ‘closed' by Oracle. Operators cannot manually modify or fire closed orders from the POS. However, unpaid orders (e.g. cash orders) are considered ‘open’ by Oracle and operators can modify them and manually fire them from the POS.
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