Contents

Overview

When guests place delivery, take out and eat in orders, they can decide whether they want to place the order for “Now” or later in the day.

RBI order type	Scheduling options

RBI order type	Scheduling options
Delivery, Take Out, Eat In	Now or later Open Guests can see this time selector at checkout
Table service	Only ‘Now’. No time selection.
Drive Thru	No time selection, requires manual firing. More details below.

If the order is placed for the future, it will be injected into the POS using Oracle’s fireTime attribute.

fireTimeindicates the time requested for the order to injected to the Kitchen. Oracle will automatically fire the order to the kitchen based on thefireTime.

When sending thefireTimethe Mobile App needs to take into consideration the Preparation Time of the items in the order so the order will be prepared when customer or driver arrives at the restaurant.

For example, if a guest schedules an order to be picked up at 4:30 PM and the configured preparation time is 5min, then the Mobile App will send the order to Oracle with fireTime at 4:25 PM. This ensures that the order is ready at the requested time.

Required Oracle Simphony Configuration

Oracle Simphony configuration is described in Oracle Config - Configuring Oracle to Hold and Fire orders

Drive thru orders

The RBI platform sends Drive Thru to the POS as unpaid. This way, guests can ask for their order to be prepared only when they arrive at the restaurant. Operators must manually fire drive thru orders.

Unpaid drive thru orders

For unpaid drive thru orders (e.g. cash), the order will appear as an open order on the left panel of the drive thru screen.

Open

On the top left, we can see order 106 from the RBI platform.

When the customer arrives, the operator double clicks on the order. The order can now be modifier or fired.

Open

Order 106 from the RBI platform.

To fire the order, the operator clicks on the TOTAL button and selects the desired payment method.

Open

Operator can now select the preferred payment method

Upon selecting a payment method, the operator will see a modal asking if the order should be fired to the kitchen at that moment.

Open

Modal asking about scheduled fire time.

The operator clicks on “Send Now”. The order will be sent to the kitchen.

Open

Order is sent to the kitchen display screen and drive thru expedition screen.

The operator selects the payment method again and the receipt is printed.

Paid drive thru orders

Paid drive thru orders will follow the same flow, but don’t require payment.

When you open the order from the DT POS, you will see a “Mobile App Payment” item which indicates the order has been paid online.

Open

When “paying” for the order, no money will be required and the following prompt will appear, asking team members if they want to fire the order at that moment.

Open

Team operators must click on Yes, which will send the order to the kitchen.

Open

Order preparation statuses

Oracle informs RBI of the following order statuses:

• Uninitialized - order not started.

• Submitted – indicates that the order has been sent to the kitchen for preparation.

• Prepared – indicates that the order has been prepared and is pending packaging.

• Packaged – indicates that the order has been packaged and is ready for pick up.