Page Comparison

Event Name	Description	Properties	Property Description
General Support Ticket Created	These tickets are for issues that do not necessarily require immediate action from the store, such as a complaint or suggestion. General support tickets are intended to be handled by the support team, who will take appropriate action to resolve the issue or respond to the request. More info in the Partner API docs	created	The UTC time that the case was created (e.g. `"Tue, 23 May 2023 12:34:56 GMT"`)
		id	A UUID that universally identifies the ticket
		category	The category of the ticket. Set in Sanity.
		source	The source of the ticket (e.g.`"app"` `"googleFoodOrdering"` `"grubhub"` `"kiosk"` `"uber"` `"waitr"` `"web"` )
		status	Status of the ticket (e.g. `"OPEN"` `"CLOSED"` )
		email	Customer email
		name	Customer name
		phoneNumber	Customer phone
		escalated	Indicates if the ticket has been escalated from a previous ticket or not (e.g. `true` or `false`)
General Support Ticket Created	These tickets are related to issues that should be addressed within a time frame by the store, such as an order that arrived cold or late. The store support ticket is intended to prompt the support system associated with the store to take action to resolve the issue. More info in the Partner API docs	created	The UTC time that the case was created (e.g. `"Tue, 23 May 2023 12:34:56 GMT"`)
		id	A UUID that universally identifies the ticket
		category	The category of the ticket. Set in Sanity.
		source	The source of the ticket (e.g.`"app"` `"googleFoodOrdering"` `"grubhub"` `"kiosk"` `"uber"` `"waitr"` `"web"` )
		status	Status of the ticket (e.g. `"OPEN"` `"CLOSED"` )
		email	Customer email
		name	Customer name
		phoneNumber	Customer phone
		escalated	Indicates if the ticket has been escalated from a previous ticket or not (e.g. `true` or `false`)
		orderId	Internal Order ID

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