Support Tickets
- Lopes da Costa, Valentina
- Paun, Catalin
Event Name | Description | Properties | Property Description |
|---|---|---|---|
General Support Ticket Created | These tickets are for issues that do not necessarily require immediate action from the store, such as a complaint or suggestion. General support tickets are intended to be handled by the support team, who will take appropriate action to resolve the issue or respond to the request. More info in the Partner API docs  | created | The UTC time that the case was created (e.g. |
id | A UUID that universally identifies the ticket | ||
category | The category of the ticket. Set in Sanity. | ||
source | The source of the ticket (e.g. | ||
status | Status of the ticket (e.g. | ||
Customer email | |||
name | Customer name | ||
phoneNumber | Customer phone | ||
escalated | Indicates if the ticket has been escalated from a previous ticket or not (e.g. | ||
Store Support Ticket Created | These tickets are related to issues that should be addressed within a time frame by the store, such as an order that arrived cold or late. The store support ticket is intended to prompt the support system associated with the store to take action to resolve the issue. More info in the Partner API docs  | created | The UTC time that the case was created (e.g. |
id | A UUID that universally identifies the ticket | ||
category | The category of the ticket. Set in Sanity. | ||
source | The source of the ticket (e.g. | ||
status | Status of the ticket (e.g. | ||
Customer email | |||
name | Customer name | ||
phoneNumber | Customer phone | ||
escalated | Indicates if the ticket has been escalated from a previous ticket or not (e.g. | ||
orderId | Internal Order ID |