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Project Overview

Executive Summary

Project Type

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This project for BK UK aims to replace their current POS vendor (NCR Aloha) with Oracle, across all of their restaurant estate. This project in particular aims to roll-out Oracle in the first 5 pilot restaurants, which include the different format restaurants, for e.g. Dark Kitchen, Mobile Ordering, Loyalty and Acrelec kiosk restaurants.

Project Type

Technical project. The goal is to replace NCR with Oracle, like-for-like, with no other capabilities enabled.

Project Scope

Current Technology Stack

Proposed Changes

Out of Scope

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Composed of:

• NCR Aloha POS

• Acrelec kiosk

• Deliverect (acts as aggregator to receive 3rd party orders and inject into POS)

• RBI Orders API

• RBI Loyalty API

• RBI Guest App (supporting Delivery orders only) ?

With the following integrations:

• NCR Aloha POS integrated with the RBI Orders API to process delivery orders made via the RBI Guest App

• NCR Aloha POS integrated with the RBI Loyalty API for loyalty points earn/burn during in-store orders

• Acrelec kiosk integrated with the RBI Loyalty API for loyalty points earn/burn during in-store orders

• Acrelec kiosk integrated with NCR Aloha POS to support the Pay at Counter flow during in-store orders

Proposed Changes

The main change is the replacement of NCR Aloha POS with Oracle Symphony POS, running on a Multi-Tenant Environment (MTE) created by Oracle specifically for BK UK. This will require:

• Oracle to extend the existing Orders and Loyalty integrations to support BKUK-specific requirements (see relevant section below);

• Acrelec to develop an integration with Oracle POS to support the Pay at Counter flow.

Out of Scope

• Kiosk vendors other than Acrelec;

• Changes to the existing RBI integration with Deliverect;

• Capabilities not currently supported by NCR Aloha POS?

Market-Specific Requirements

Orders

Loyalty

Key Stakeholders

Preliminary Timeline

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Requirement	Owner	Status	Status Updates	Impact
Supporting offer and reward discounts	Oracle	Status colour Purple title to do	Unlike BK DE and BK NL, BK UK uses offer discounts. Offer discounts are used as systemwide and personalized offers. More information here: /wiki/spaces/HELP/pages/4932501574 and https://rbictg.atlassian.net/wiki/spaces/RDP/pages/4227268757/Redeem+discounts?search_id=c79f39e7-b169-43a9-854c-41dda7ee69e2	Status colour Red title REQUIRED to enable Loyalty
Pay@Counter between Acrelec and Oracle is supported	BK UK and Oracle	Status colour Purple title to do	BK UK currently support pay@counter: guests that place an order at the kiosk with cash and need to finish the order at the POS. More information here: https://rbictg.atlassian.net/wiki/spaces/RDP/pages/4297097314/Kiosk+-+Edge+Cases#2.-Order-in-the-kiosk-and-pay-at-counter	Status colour Red title REQUIRED to enable Loyalty
Static Codes for all offers	Oracle	Status colour Purple title to do	BK UK does not have loyalty in all markets and this means that they also show the static code of offers in the app. Oracle needs to support receiving either the dynamic 6 digit loyalty code as well as static code for offers to be redeemed.	Status colour Red title REQUIRED to enable Loyalty
Multi-scanning	Oracle	Status colour Purple title to do	Multi scanning is recomended to work in the scenario of only allowing one offer per order for BK UK. Presented to Oracle the customer journey scenarios. Given it is not live in the market today, it can be launched without this feature.	Status colour Yellow title Not REQUIRED to enable Loyalty

Key Stakeholders

BK UK

RBI

Vendors

Preliminary Timeline

All timelines and milestones are being tracked on this board. Oracle Rollout - First 4 Pilot Restaurants (monday.com)

Estimated Budget

Potential Risks

Dependencies

RBI

Oracle

Acrelec

Success Criteria

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• All test cases listed <link TBC> are passing.

Approvals Required

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