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This page details the mechanism used to ‘fire’ orders, that is, send orders to the kitchen for preparation. It also includes the order preparation statuses that Oracle sends to the RBI platform. |
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Operators must configure preparation time using the |
Oracle
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To configure serviceLevelTime:
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guide to
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Orders originating from the RBI platform that have been paid are considered ‘closed' by Oracle. Operators cannot manually modify or fire closed orders from the POS. However, unpaid orders (e.g. cash orders) are considered ‘open’ by Oracle and operators can modify them and manually fire them from the POS.
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To see open orders in the POS:
[guide to see open orders in the POS]
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update prep time (serviceLevelTime)
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Drive thru orders
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Drive thru orders are the only type of orders that require manual firing. |
The RBI platform sends Drive Thru to the POS with a pickupTime attribute set several hours in the future. This way, guests can ask for their order to be prepared only when they arrive at the restaurant. Operators must manually fire drive thru orders.
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