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Lack of Automation in Drive-thru Mobile Orders[Opportunity] Integrating Loyalty Data into Bookin
The drive-thru experience for Mobile Ordering customers is hindered by a lack of automation in the order-to-kitchen workflow in BookinAll. The QR code scanned by customers at the drive-thru does not include their Loyalty ID, necessitating manual intervention by cashiers to send the order to the kitchen for preparation. This lack of automation not only consumes valuable time but also increases the likelihood of human error, ultimately resulting in longer wait times and a degraded customer experience. Streamlining this process is essential to improve service speed and enhance customer satisfaction.
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Step 1: In the sales screen, click on the PIE symbol. |
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Step 2: Click on "WinRest Booking - Pending Orders" |
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Step 3: If there are orders ready to be handled, you will need to give your approval to proceed with processing them. Once approved the order is sent to the kitchen. At this point, the BookinAll system calls the getOrders endpoint from the RBI’s Partners API to get additional Order information to send the correct Products to the Kitchen. |
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If no orders are waiting to be processed, a notification will inform you of this. |
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Ordering Flow according to BookingAll:
Update:
Helio talked to Paulo from Booking All to confirm the mobile ordering flow and how partners api should behave to address the automation that is needed. After the meeting today we got the following flow:
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Taking this flow in consideration the development should be done to provide an endpoint to BookingAll to inform the list of pending orders of an specific customer. These orders are the ones pending to be sent to the kitchen and that are from DRIVE_THRU service mode.
Target Audience
1. Mobile Ordering Customers
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Automated Loyalty ID Integration
Description: Update the getOrders endpoint in the RBI Partners APIs to include the customer Loyalty ID.
Rationale:
Essential for eliminating manual intervention and reducing order processing time.
Leverages the existing getOrders call in BookinAllBookingAll
Makes LoyaltyID available to other partners as well.
Documentation: https://euw3-dev-bk-partners-api.rbictg.com/docs/market/#tag/OrderAPI/operation/getOrders
Business Value: High; improves customer experience and operational efficiency.
Automated Order-to-Kitchen Workflow
Description: Modify BookingAll to automatically send orders to the kitchen once the QR code is scanned.
Rationale: Critical for streamlining the drive-thru process and minimizing human error.
Business Value: High; enhances service speed and accuracy, leading to higher customer satisfaction.
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