...
This page documents the expected user experience when RBI guests are placing orders using the POS. Part , as part of Loyalty API - In-Store Customer Journey.
The purpose of these documents is to provide clear explanations of the functional loyalty processes.
...
Screenshots and UI elements are for illustrative purposes only and should not be considered
...
recommendations.
| Tip |
|---|
Best Practices for POS systems: Prompt the cashier before beginning an order, if the order will be a loyalty order Only show rewards at the POS, when a customer Cashiers should ask guests whether they are using Loyalty, at the beginning of an order. Ideally, the POS would help this process by prompting cashiers for the Loyalty ID when a new order starts The POS should allow guests to add their loyalty code or scan offers and rewards at any point throughout the ordering process Rewards should only be shown in the POS when a guest has logged in with their loyalty account Allow a customer to add his loyalty code all throughout the customer journey(since they should not be available otherwise) When a guest provides their loyalty account, the POS should show the full list of rewards available to that guest
|
Contents
POS - Redeem Offers
...