Contents

Overview

The Live Offers document contains a list of all the offers that will show up in the guest app. It also allows operators to configure the order in which the offers show up in the guest app’s offer list.

Step 1: Offers List

Sorted Systemwide Offers

• Offers added here will be the offers that are available to all guests

• The order that these offers are configured is the order they will show up in the guest app

Sorted Config Offers

• Offers added here will only show up in a guest’s offer list if they are assigned to that specific guest

  • Offers can be assigned to guests using Braze, the Support Tool, or using the Loyalty APIs. Read further about it in this section: Personalized (or Config) Offers

• These offers will show on top of the guest’s offer list (on top of all the systemwide offers) in the order configured in this list in Sanity

Step 2: Empty States

Offers Empty States

Status
colour Red title required

• If there are no offers configured in the guest app, these empty states will show for the user guest instead

• You can configure the empty state with image, name, description and button

Step 3: Customizations

Offers Page Marketing Tiles

• Here you can configure marketing tiles that show on the Offer’s list

• When marketing tiles in Offer’s list are configured in Sanity, they show in user’s guest’s offer list

  • If marketing tile is configured with position:top , marketing tile shows on the top of User’s Offer Listguest’s offer list

  • If marketing tile is configured with position:bottom , marketing tile shows on the bottom of User’s Offer Listguest’s offer list

  • If marketing tile has custom position (e.g. 7), this means the number chosen will correspond to its position in the offers list. 2 is the second slot at the top, higher numbers means lower position

Sorted Systemwide Offers

• Offers added here are offers that are available to all users

• The order that these offers are configured is the order they will show up in the app

Show expiration timer for Offers

• When true, a timer will be shown in the offer, according the hours defined in the Loyalty Between-Dates rule

Show closed offers as locked when

guest is signed out

• If this toggle is turned on:

  • When users guests are signed out, offers that are only available for signed in will show as greyed out with a lock;

  • These offers are considered “Closed” offers given signed out users guests cannot redeem them in-storerestaurant. Only signed in usersguests, can redeem these offers in the restaurant.

• When this toggle is turned off, no offers show up greyed out with a lock when a user is signed out.